ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief offers group-based educational services which promote integration while fostering community networks and social support within newcomer communities. The Education Services Manager (ESM) will provide leadership and support for the education team members, who are providing group-based education through a variety of grants and funding streams. This position requires skills in leadership, program management, group facilitation, creating a supportive learning environment, and presenting materials in ways that are culturally relevant and accessible to all clients regardless of literacy levels.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Management and Administrative Duties:
- Maintain a thorough understanding of program guidelines and requirements for Preferred Communities (PC), PRIME, and any other funding grant agreements.
- Provide supervision, support and training for education team staff.
- Lead annual revision of the team’s strategic plan and the mission, vision and values of the organization and various departments. Share back with other managers, including volunteer and intern support needs to accomplish objectives.
- Track progress toward goals and objectives.
- Regularly review current needs and trends, conducting needs assessments as needed.
- Participate in required department and all-staff meetings.
- Lead education team meetings.
- Participate in required PC network meetings and trainings, including travel to annual national conference.
- Assist in drafting program reports and annual projections.
- Carry out HR functions for direct reports such as approving hours, time off, salary and job changes, performance reviews, participating in recruitment of new staff.
- Ensure compliance with funding steam requirements as well as policies and procedures through regular monitoring and evaluation and team leadership.
- Cultivate relationships with community networks. Collaborate with other staff who are also accessing such resources.
- Participate in other outreach and development activities.
Extended Cultural Orientation, English for Special Purposes & Workshops: The Manager may need to directly carry out some the following to support team members:
- Develop or adapt extended cultural orientation curriculum to meet local refugee and immigrant population needs.
- Facilitate classes and arrange logistics.
- Track supply needs to request supplies. Procurement of event items or supplies that are outside of office manager’s scope.
- Create an encouraging and supportive environment that fosters learning and encourages clients to work towards self-sufficiency.
- Schedule speakers from community organizations and support them in presenting culturally and linguistically relevant workshops and courses for participants with a range of education and literacy backgrounds.
- Prepare and distribute learning materials and supportive supplies to each client.
- Assist with client recruitment, eligibility screening, enrollment and documentation.
- Create and use assessment tools to monitor clients’ progress toward goals, including feedback after presentations and quarterly assessment.
- Support, train and coordinate with assigned volunteers and interns.
- This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
Knowledge, Skills, & Abilities
- Excellent communication skills, both orally and in writing
- Ability to facilitate or teach a group in person and/or virtually
- Ability to complete tasks independently, thoroughly, and on time
- Flexible and adaptable to needs of students and changing program realities
- Strong team work skills
- Strong skills in use Windows and Microsoft software (including Word, Outlook, Teams, and PowerPoint), Zoom, and WhatsApp
- Familiar with community resources in the local area
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Experience working cross culturally and with non-native English speakers
- Bachelor’s degree or higher, ideally in English as a Second Language, a relevant Educational degree, or other relevant degree and accompanying certification
- Experience in teaching or group facilitation 2+ years
- Leadership experience of 2+ years
- Experience applying organizational skills in a fluid and fast-paced environment
- Valid license, access to reliable vehicle and clean driving record
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
