Are you looking for flexible casual work in a supportive and dynamic environment? Interested in getting a start with a mission-driven tech start-up which is focused on improving maths education globally? Keep reading if you answered 'yes' to those two questions.
Mathspace is an edtech company that is rethinking how we teach and learn mathematics. Have you ever heard someone say they’re not a ‘math person’? You may have even said it yourself. There are millions, if not billions, of students telling themselves that very thing right now!
We believe that every student can excel in mathematics. Technology could and should be used in smarter ways to change the way we think about teaching and learning math. We’ve dedicated 10+ years to building adaptive learning technology that can truly personalise how a student learns.
Now let’s talk about why we need you!
We are reaching a busy time in our sales cycle so we are looking for an enthusiastic Education Sales Support Representative to join the time on a flexible casual basis. We want you to help us by reaching out to our current customers to coordinate customer engagement in the form of training and sales renewal meetings. We also need your help connecting with new schools (prospective customers) to tell them about Mathspace / book meetings for our sales team.
What will you do?
- Utilise our database (we use Hubspot) to work through queues of customer contacts at different stages to ensure they get the best customer experience and/or support by booking training, onboarding and implementation meetings on behalf of the sales team
- Engage with current customers at key lifecycle stages to book renewal and year-in-review meetings
- Contact potential and existing customers to arrange meetings with the sales team
- Enter and update customer information in the database
- Utilise our suite of tools such as Slack (for communication), Hubspot (for customer records), Google Calendar (for bookings) to be successful and provide consistent support to the sales team
- Keep detailed records of calls and sales and note useful information on CRMs
- Collaborate with sales team to inform outreach strategy
- Maintain a working knowledge of the Mathspace product and our offering, key features, and our sales cycle
Requirements
Should you be selected for an interview, which will include a working-interview portion, successful candidates will demonstrate:
- Ability to learn about software and educational learning products and services and describe/explain them to customers and prospects
- Excellent knowledge and demonstration of business level English
- Excellent communication and interpersonal skills
- Available to work at minimum 5 hrs for 3 days per week. More hours are welcome to team members who excel
- Cool-tempered yet ambitious, and able to handle rejection and overcome objections
- Ability to travel to our Surry Hills (Sydney) HQ for 3x shifts per week
You will find the following very helpful (although not required)
- Previous experience working in any kind of sales or customer service or customer support role
- Experience with Hubspot or similar database or CRM entry
Benefits
Mathspace offer the following Benefits to our team;
- Earn commissions and kickers for hitting targets
- A team environment focused on collaborative achievement
- Ongoing coaching and training - develop your skills in Customer Support/Sales
- Flexibility to work from home after a period; You will start on site at our convenient Surry Hills location
- The chance to use technology to transform and promote Mathematics education, to a huge global audience
- We're highly committed to work-life balance and flexibility. So long as your work is done, you can choose your own hours
