Our Story So Far:
Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.
In less than 5 years, Pigment has grown to over 350 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally.
We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!
What you'll do :
- Develop and own a strategy to build a world-class Education Program (in-product journey messaging, educational email series, online training, online help centers and instructor-led classroom-style training)
- Deliver a scalable learning experience for a variety of audiences
- Drive adoption of customer self-service to achieve self-service targets ensuring that customers are adopting and learning from the content that we created
- Develop a deep understanding of and execute our training strategy which supports our customers’ learning, onboarding and engagement journeys - in partnership with Customer Success, Marketing and Product Development
- Facilitate the evolution of human-led and virtual instructor-led certification courses
- Create learning paths and learning objectives
- Own and evolve the education roadmap.
- Conduct surveys and analyze responses to continually improve training content & delivery
- Work with Pigment community to create achievement levels (eg. badges) to recognize accomplishments
- Define success metrics and develop ways to track progress against those objectives.
- Demonstrate financial acumen around program & course pricing & selling where appropriate
Who you are
- Relevant experience in content management, education programs, training, customer success at a software/SaaS company
- Demonstrated ability to create and run an externally-focused (customer, partner, etc) education program instructional design experience in creating content for customers
- Knowledge and service design experience
- Experience in preparing and delivering content or presentations targeted to varied audiences
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- Fluent English
- BA/BS degree required, MBA or other relevant advanced degree preferred
Competitive package
Equity
Healthcare
Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and London
High-end equipment (based on stock/availability) to do your work in the best conditions.
Hybrid remote policy
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
