Hello Neighbor is seeking an Education and Community Engagement Manager who will lead the Study Buddy and Mentorship programs, working to connect immigrant and refugee families with volunteer supporters. This is an exciting opportunity for a relationship-builder with cross-cultural competency to work towards a more diverse and including Pittsburgh.
About the ProgramsStudy Buddy offers subject-specific virtual tutoring to youth in grades 6-12 across Allegheny County. Students are matched with specially trained volunteer tutors for academic and social-emotional guidance. Mentorship matches immigrant and refugee families with local mentors to offer guidance, support, and friendship in the new chapter of their lives here in Pittsburgh.
The Education & Community Engagement Programs Manager will manage enrollment and support for participants in both programs, including orientations, in-home introductions and regular check-in meetings. They will collaborate with our Community Events Coordinator to coordinate training and events for participants, and work closely with a team of Study Buddy Counselors who are responsible for day-to-day program implementation.
Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country.
This is an in-house, regular, full-time, non-exempt, position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays, and Thursdays and work-from-home on Mondays and Fridays.
Reports To: Education & Community Empowerment Supervisor
Direct Reports: Manages Study Buddy Counselors, relevant interns
Key Responsibilities
- Manages Study Buddy and Mentorship Program strategy and participant experience.
- Leads program recruitment, carefully selecting quality matches for volunteers and youth/mentee families.
- Builds strong relationships with participants through in-home meetings, phone calls, virtual check-ins, communication, and program events.
- Visits family homes for intakes, check-in meetings, distribution of supplies, and other purposes.
- Responds appropriately to address participant concerns, offering guidance and counsel as needed.
- Updates training materials and participates in participant training.
- Ensures collection and organization of program outcomes including demographic information, attendance, and participant surveys
- Collaborates with Community Events Coordinator to create meaningful, memorable, event experiences.
- Maintains and develops partnership with program relevant partners (such as school staff, museums, libraries, service provider agencies, and others)
- Participates in regular supervision meetings and relevant staff meetings
- Adheres to Hello Neighbor’s confidentiality guidelines and ensures the appropriate handling of sensitive information
- Other duties as assigned within the scope of position expectations
Preferred Qualifications
- Bachelor’s Degree or higher in related field (social work, sociology, anthropology, international relations, or similar) and 2-3 years of related professional experience, or at least 4-5 years of related professional experience
- Demonstrated ability to effectively work with refugee and immigrant communities
- Excellent communicator with strong written and verbal ability
- Possesses cultural humility and openness the diverse perspectives, behaviors, and needs of the communities served
- Able to cultivate excellent relationships with clients, staff, and partners
- Exhibits adept task management, including priority setting, meeting deadlines, and efficient time scheduling for multiple responsibilities
- Digital literacy and the ability to learn new software
- Flexibility and ability to work nights and weekends as necessary
- Effective collaboration with others through cooperative efforts
- Willingness to work in a fast-paced, multicultural environment
- Alignment with and support of Hello Neighbor’s core values
- Bilingual or multilingual in priority language preferred (Dari, Pashto, Arabic, Swahili, French, Spanish, Russian, Ukrainian, Haitian-Creole, Rohingya)
About You
- Energetic, motivated, and hardworking
- Can connect and build relationships with anyone
- Passion for community building, refugee and immigrant rights
- Ability to take direction and work independently, as well as collaboratively
- Ability to take initiative and manage multiple tasks and projects at a time
- Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
- Detail-oriented with excellent writing, communication, planning, and organizational skills
- Lived migration experience and fluency in other languages a plus
Additional Details
- This is a limited term role, through July 1, 2025.
- The position is an full-time, non-exempt, in-house position at our Pittsburgh office in the Larimer neighborhood
- Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
- We require a COVID-19 vaccination for full-time employees
- Valid driver’s license personal vehicle, and proof of insurance are required, Motor Vehicle Records will be required
- Applications are accepted on a rolling basis
- Selected candidates will be invited to interview on a rolling basis
- The successful candidate must be currently authorized to work in the United States.
- Compensation: $22-24 per hour, payable bi-weekly
- Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment).
Equal Opportunity Employer
At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
All Applications Welcome
Data shows that women and people of color more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!
