EDU Manager, Long Tail Client Development

The Opportunity:  

Flywire is looking for an experienced Client Development Leader to oversee the delivery and execution of our solution to partner institutions through scalable, efficient strategies designed to increase Flywire’s utilisation on campus.

This individual will directly manage a motivated team of regionally based Account Managers, each managing a geographically dispersed portfolio of clients, who are tasked with the continuous growth and expansion of client engagement to retain & maximise the value of these partnerships. 

Key Responsibilities:

In partnership with Client Operations, the Manager of Long Tail Client Development ensures that Account Managers (AMs) have the resources, tools and skills necessary to create successful clients. They drive and facilitate the utilisation of client configuration & performance data to understand accounts at scale, helping them realise their objectives, efficiently. Accordingly, they ensure the Regional AMs are unlocked to execute on strategies designed to increase Flywire’s effectiveness on campus. 

The Manager of Long Tail Client Development is not only the senior voice of escalation when called upon, but also proactively engages with their team to develop a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. They ensure that the Regional AMs are doing the same across their portfolios.

In partnership with Sales leadership, the Manager of Long Tail Client Development works closely with the Client Operations group to identify additional ways that Flywire can serve campus stakeholders. They coordinate their team’s activities that ensures clients, who can benefit, understand the further success that can be achieved with appropriate, additional Flywire products and services. 

In order to do so, the Manager will mentor and coach AMs to:

• Protect and grow existing accounts by executing a scalable account management strategy
• Utilise data to systematically identify new revenue opportunities through existing products
• Collaborate with Sales to close new product opportunities which further unlock an account’s potential

Additional duties of the Manager of Long Tail Client Development:

• Own the execution of client strategy, expansion, and overall health of client accounts
• Work collaboratively with Client Operations to resolve operational challenges 
• Work collaboratively with Sales and Implementations to prioritise client enhancements and maintenance requests alongside net new client projects
• Oversee the refinement and clarification of identified optimisations and potential growth opportunities
• Represent Flywire in webinars and in-person events as needed
• Coordinate the onboarding of new team members

Here’s What We’re Looking For:   

• Bachelor’s Degree in Business, Communications, or Marketing
• 6+ years of experience managing client/customer relationships
• CEFR minimum level of C1 in English & Spanish
• Excellent written and verbal communication skills
• Emotional intelligence and change management skills
• Be an engaging, personable & confident presenter
• Strong attention to detail, time management and organisational skills
• Excellent interpersonal, analytical and planning skills
• Problem solving and project management skills
• Be accountable, proactive & persistent. Always
• Experience in sales/account management in Higher Education Industry is preferred
• Salesforce experience is a plus

What We Offer:

• Competitive compensation, including Restricted Stock Units 
• Employee Stock Purchase Plan (ESPP)
• Flying Start - Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates 
• Be a meaningful part in our success - every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 40 nationalities across 12 different offices diversity, gender equality, and inclusion are at the core of our people agenda. We believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.