Reporting to the Editorial Office Manager, the Editorial Office Specialist acts as a senior member of the Editorial Office team, training and supporting colleagues as well as deputizing for their Manager. You will be proactive and autonomous, delivering high quality journal editorial office (JEO) support services for our diverse portfolio of about 2500 academic periodicals.
As Editorial Office Specialist you’ll be an expert super-user of Peer Review systems, query management tools and their reporting functionalities. Day-to-day you’ll resolve user queries escalated to you by JEO administrative assistants and support your colleagues to do likewise by acting as consultant, trainer and mentor for Coordinators on your team. You’ll also create and refine escalation procedures working with other departments and vendors as necessary to meet a stretching set of objectives.
The Editorial Office Specialist will have a strong grasp of the Lean concept of “runners, repeaters and strangers” and will have targets around the identification of “runner” issues, on which they’ll perform root cause analysis and act upon their findings with creation or improvement of robust SOPs.
The Editorial Office Specialist will always keep the author in mind as their key customer, advocating for outcomes that offer a best-in-class author experience at all times.
What you will be doing:
- Supporting your manager and the Editorial Office team to deliver ambitious annual targets as we continue to build and scale our JEO operations, monitoring progress, identifying blockers and developing strategies to mitigate.
- Maintaining and building upon expert knowledge of the Peer Review Systems, query management tools and their reporting functionalities.
- Monitoring the delivery of JEO support to ensure vendors are meeting TATs and SLAs.
- Using data to spot trends in performance from suppliers, escalating where appropriate and providing constructive feedback with specific examples.
- Acting as a point of escalation for vendor-based staff working on our JEO programme, and proactively managing the pipeline of our subscription-based journals; the role-holder will actively seek opportunities to perform RCAs and create SOPs to streamline processes.
- Escalating blockers and risks appropriately to the Editorial Office Managers only after tenacity and creativity have been applied.
- Some awareness of the evaluation of new functionality, industry initiatives, and emerging submission and peer review practice.
- An understanding of the work being undertaken by Editorial Operations and Researcher Services in areas of Compliance, Sanctions and Ethics.
- Representing the Editorial Office in cross-departmental initiatives.
What we are looking for:
- While this role includes no direct line management responsibilities, the ability to influence and persuade, as well as monitor and support team project working is key.
- Demonstrated experience of working with data, query management tools and all peer review systems used by Taylor & Francis, including ScholarOne and Editorial Manager
- Excel skills, with some experience of retrieving data from multiple sources and preparing it for numerical and categorical analysis.
- Awareness of data cleanliness issues that may complicate later analysis.
- Interest in developing data analysis skills as a means to answer questions and support evidence-based decision making.
- Awareness of and interest in data exploration as a tool to pinpoint opportunities for increased efficiency.
- Some experience with creation of clean, visually compelling charts and reports that help others understand. Excellent written and verbal communication skills with strong attention to detail.
- Ability to build trust and influence via tangible demonstration of expertise and value-add.
- Support and contribute to delivery of business results
- Calm and logical response under pressure.
- Effective team player, able to prioritize workload effectively to accommodate competing demands.
- Teamwork, networking and building relationships.
- A strong customer focus.
- Handle and communicate information sensitively and professionally.
- Accountable for managing own learning, taking responsibility to identify and develop skills gaps and active knowledge sharing, with particular regard to peer review systems and data manipulation.
- Project management skills and awareness of Agile development methodologies
- Interest in developing industry and market awareness
- Experience with Microsoft Office Word and PowerPoint
- Commercial awareness a distinct advantage.
- Able to flexibly prioritize workload effectively to accommodate changing demands.
What you should know:
- All candidates must have the right to reside and work in the United States.
- The successful candidate will be able to utilize our balanced working model. We ask that candidates live within a commutable distance to any of our US office locations (Philadelphia PA, New York NY, or Boca Raton FL) to ensure that as a balanced worker they can make it to our office locations to collaborate as required. Time spent in the office is likely to range from 10%-80% of working hours, with a minimum of 2 days a week in the office.
- Closing date for applications: 10th October, 2024
What we offer in return:
- Annual salary ranging from $61,000 - $66,000 + performance bonus
- An excellent work/life balance with a fantastic, flexible working culture.
- 15 days paid vacation
- 10 paid sick days
- 2 Paid floating holidays + paid day off for your birthday each year
- 3 additional discretionary days off during the holiday season at the end of the year
- 4 paid volunteering days each year
- Up to 8 weeks of paid parental leave
- Paid leave for significant life events; i.e. moving or wedding
- Medical & vision benefits
- 401(k) with up to 3% match
- Seasonal social and charitable events
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Work/life balance: At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.
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Training And Professional Development: We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.
Being ‘you’ at Taylor and Francis:
Here at Taylor & Francis, we know that many times the 'perfect candidate' doesn't exist, and that people can feel discouraged about applying for a job if they don't fit all the requirements. We encourage you to apply if you're excited about working for us and have some of the skills or experience we're looking for. We believe in the notion that many skills and experiences are transferrable, and you could be just what we need! Taylor & Francis is proud to be an Equal Opportunity Employer. We strongly believe in the value of diversity of people and thought. We strive to foster a supportive and inclusive environment where our colleagues can learn, develop, and succeed, all while feeling comfortable with being their true self. We embrace all walks of life regardless of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, veteran status, citizenship, or any other protected characteristic under local law.
We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers
Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.
https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/
All your information will be kept confidential according to EEO guidelines.
