eCommerce Operations Specialist

The organization

Why Join Us? It's More Than a Job in Retail, It's Your Story.

At Public Group, we believe in the power of our people in a sustainable way. That's why we're not just focused on what you do, but who you become. We're committed to fueling your growth, because when you win, we all win. Imagine a place where you feel supported, valued, and empowered to make a real difference.  A place where you can build a career you love, to leave your mark in our story!

Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.

Our Omnichannel retail, in Greece and Cyprus, is the love brand Public, a Leading Omnichannel Home Living, Tech & Entertainment Retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, - iRepair, Klarna, Douleutaras.gr, SVUUM, Bookvoice, BOX NOW, Instacar, our tech PublicNEXT, Endeavour, Big PI, Metavallon, & Venture Friends - we offer pioneer services to our consumers. We operate 60 stores, 3 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.

We are looking for an eCommerce Operations Specialist who will be committed to driving net sales and optimizing operations through detailed sales and customer behavior analysis. With experience in eCommerce and expertise in web analysis tools like Google Analytics, this individual will identify key opportunities and set priorities to enhance customer impact.

Responsibilities:

• Drive net sales and day-to-day operations and know sales situation through sales and customer behavior analysis and follow up
• Identify opportunities, threats and set priorities based on biggest customer impact
• Responsible for daily optimization and evaluation of our online touchpoints, components and customer relevance
• Align sales goals and execution strategy towards customer base growth
• Responsible for performance and follow up customer segments, identify potentials in customer base segments to drive maximum customer impact
• Evaluate what assortment is relevant to whom based on data & insights
• Track and follow up experience KPIs on site and in owned channels
• Execute and optimize local SEO potentials

Requirements:

• Bachelor's Degree, preferably in Digital Marketing, Business Administration or NTUA
• Strong attention to detail and the ability to effectively multi-task to clear timelines
• Proven eCommerce knowledge
• Sales and web analysis experience including Google Analytics
• Strong sense of ownership
• Eager to learn, and have a passion for digital marketing and ecommerce
• Self-motivated, passionate & detail-oriented professional who excels working within a team and embraces cross-department collaboration
• Creative, flexible, and open-minded personality, easily to adapt to changes
• Experience using Microsoft (Word, Excel, Power Point)
• Fluency in English (verbal & written)

What we offer:

• Competitive compensation & benefits package
• Bonus scheme
• Life & Health insurance
• Behavioral health programs
• Dynamic work environment
• Exciting opportunity to grow with the role
• Great experience in a well-known and respected growing business
• LinkedIn Learning account for continuous learning

Are you ready to be the next #OrangeGen maker?

Orange Gen, is our team of 2.200 people who are committed to cultivating an innovative retailtainment environment, supporting continuous development, and embracing flexibility—all while placing customer centricity at the forefront. We believe in fostering a culture that values your contributions, boosts your ambitions, and supports personal and professional growth. “Joy at Public” is our main motto which lies in creating a workplace where every individual is empowered to excel and evolve, always keeping the customer at the heart of our endeavors. We like to share our moments under the #OrangeTeam celebrating all team’s achievements and Orange Marks Stories!

All applications will be treated with the strictest confidentiality.