eCommerce Operations Specialist II

The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the strategy and management of our clients’ eCommerce sites (PAC Live). The EOS will have a dedicated list of clients for which they will advise on areas of improvement for their eCommerce operations through analytics and industry best practices to maximize software functionality and features. The EOS will work closely with the Client Partner team to ensure that transactional revenue goals are aligned with the company’s goals and met. The EOS will manage high demand on-sale processes with the Site Reliability team to ensure excellent consumer buying experience and maximize revenue. The EOS will also work closely with the Product Management Team to communicate and identify outstanding product needs.

Responsibilities:

• Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests
  • Consult with the client and offer recommendations on how to offer tickets/donations on PAC Live to ensure optimal consumer experience and to maximize revenue
  • Collaborate with the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
  • Coordinate implementation and testing of PAC Live configurations
• Identify eCommerce operational improvements through Google Analytics data and industry best practices
  • Create and manage a project plan to implement improvements with the client
  • Provide follow-up analysis and data to ensure the improvements have had a positive impact on user experience and conversion rates
• Identify product improvements and advise the Product Management team on business requirements
  • Participate in cross-departmental meetings to discuss enhancement requests
  • Stay abreast of industry trends and competitor functionality
  • Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
• Create new processes to increase efficiency for the EOS team
  • Identify areas of improvement for the team and its responsibilities
  • Design and implement new processes for PAC Live features and client business practices
• Train, mentor, and collaborate with the rest of the EOS team members, particularly new members of the team
  • Plan, and participate in, training for newly hired team members
  • Offer suggestions and best practices to the rest of the team to help with complicated requests
  • Share new features and processes with the rest of the EOS team
• Participate in monitoring of on-sales as part of the On-sale Monitoring team to ensure successful consumer experience and to maximize revenue
  • Consult with the client and the Client Partner to offer recommendations/best practices for on-sale preparation
  • Collaborate with all internal teams involved in the On-sale Monitoring process to identify a support plan including level of monitoring, necessary support staff, and additional technical requirements/resources
  • Compile sales data from other markets, previous similar on-sales and details from the client to evaluate expected sales numbers
  • Provide sales and status updates to management, promoters, and clients

Knowledge and Skills:

• Excellent written and verbal communication skills
• Ability to work as part of a team
• Ability to multitask in a fast-paced environment and prioritize tasks accordingly
• Strong organizational skills

Education and Training:

• Required:
  • A business or computer undergraduate degree from an accredited college/university
  • At least 2 years of experience on the Paciolan software platform
• Preferred:
  • Experience in Account/Client Management
  • Experience with eCommerce practices and trends
  • Experience utilizing Salesforce
  • Intermediate to expert level knowledge of the Microsoft Office Suite and the Adobe Creative Suite

The approximate base pay range for this position is $55.000 to $75,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.