eCommerce Operations Coordinator

Job Title: eCommerce Operations Coordinator

Location: Remote (US citizens only)

Status: FT

Reports to: Sr. Manager, DTC 

At Ancient Nutrition, we have a clear goal: harness history’s most powerful superfoods to help fill the gaps in the everyday diet. But who we are goes beyond supplements. We embrace our responsibility to the planet by leading the revolution of regenerative agriculture. We’re dedicated to forward-thinking methods that foster richer soil, cleaner air, and ultimately – healthier ingredients. 

Through regenerative methods, we can create supplements with the power to transform your health. We can change the way we grow food. And together, we can save the world with superfoods.

We are seeking a resourceful and detail-oriented Ecommerce Operations Coordinator to assist in executing sales, managing inventory and merchandising strategies to drive the DTC business. You will work with the Senior Manager, DTC and support promotional planning and execution, website experience and functionality, and general site maintenance projects.

On a day to day basis, the Ecommerce Coordinator will be responsible for managing DTC inventory, managing our Shopify product catalog, and executing operational tasks that drive brand retention. A collaborative team player, this role will work cross functionally with our Tech, Operations, Customer Experience, and CRM teams to ensure that we’re delivering a best in class consumer experience to our most loyal customers.

What You’ll Be Doing:

Inventory Management- 33%

• Manage communication between warehouse, inventory, forecasting and purchasing departments to continually improve in-stock rate, reduce operations costs, and find efficiencies, 
• Monitor and manage inventory levels, provide upcoming out of stocks alerts and mitigate by problem-solving 
• Manage communication and changes on all branding and reformulation changes

Customer Service & Administrative Support- 33%

• DTC Budget support - track and submit expenses, help review vendor invoices and review monthly totals vs planned budget 
• Work with CX to review feedback and CSAT scores to implement solutions to continually improve consumer experience and reduce consumer issues

Ecommerce Operations & Order Management- 33%

• Oversee and resolve emergent Recharge subscriber issues
• Provide technical support to our Customer Experience team and become an internal resource for ongoing site issues
• Own Churnbuster, Privacy Policy, and CCPA maintenance activities
• Create and own updates for the onsite landing pages, working closely with Creative team to receive assets
• Responsible for the creation of promo codes and promo updates on site

Core Attributes:

• Exceptional communication skills and team attitude required to champion online needs and collaborate with others
• Excellent problem-solving skills, resourceful, self starter 
• Strong organization and time management skills
• Ability to manage multiple ongoing projects simultaneously
• Adaptable and thrives in dynamic environments
• Eagerness to learn new skills and desire to add value to our DTC business

Requirements:

• At least 1 year of Shopify experience
• Experience with Shopify apps and vendors preferred
• Experience with Subscription Management Tool preferred
• Experience managing inventory and planning
• Working knowledge of Microsoft Office (Excel and Powerpoint) and project management tools (Wrike and Asana)
• Ecommerce landscape knowledge and experience
• Bachelor’s in Marketing or Business preferred
• Experience working in consumer packaged goods or fast-moving consumer goods

Core Values 

• Run to win the race – do everything with excellence
• Committed to constant growth – refine and improve self and work daily 
• Take ownership – take initiative
• Be a purpose driven leader/team player – be reliable and responsible
• Play as a team- have fun and have each other’s back, be committed to our mission to transform lives and relentlessly care for those in need. 

Benefits:

From a work from home culture equipped with a centralized, optional co-working space, Ancient Nutrition is a laid-back yet fast-paced place to be. We work hard because we love what we’re building. We hire great people who don't need to be micromanaged. We are a collaborative and close-knit team and have random acts of virtual team-wide fun including virtual scavenger hunts, happy hours and more!

We offer standard health insurance benefits, basic life insurance and access to affordable vision, dental and disability insurance. Unlimited paid time off is available for salary employees, a generous amount of paid time off amount for hourly employees, and after a year of being on the team, both paid maternity and paternity leave are offered.

We are also passionate about living healthy lives and offer free Ancient Nutrition products and affinity programs with local, holistic providers. 

If you think this is ‘you’, we'd love to hear about it! Write us a killer cover letter telling us why you are the best fit, and why you want to work with us! (We really do read them!)