Our Customer Experience Team may be perfect for you! ➡️ APPLY NOW
If you love the idea of helping happy customers plan their dream adventures, and are looking for something more than just a job - a fun family environment, a career path, and a job that you look forward to every day and want to stay at for the long term, you may have found your home in Paradise! Come feel the Paradise difference.
In school for Marketing or related fields or have a degree? Get your foot in the door and learn our products, and look forward to a future career path in our Digital Marketing team! Most of our team started in Travel Experience, and transitioned to Marketing after their degree was finished, using their knowledge of our customers and products to become great marketers, designers or Social Experience professionals!Ventas - Servicio al Cliente - Turismo - Viajes - Call Center Agent - Contact Center Representative - Travel - Inbound Sales - Customer Service - Customer Care - Telemarketing - Ecommerce Marketing Agency - Travel Agent
What Would You Do?
Requirements
Benefits
Q: What level of English do you require?
A: Advanced English.
Q: Are you a call center?
A: No. Like all e-commerce companies, we have a contact center as part of our operation, where we make our customers' vacation dreams come true. We service our customers by phone, chat, email, WhatsApp and social media. We are NOT an outsource or third-party like a call center - we sell only our own products and services and service to our own customers.
Q: What is the Salary of the position?
A: Starting salary is $800.00 per month, plus uncapped performance bonus. Salary increases with tenure and performance, up to $1100/mo. Advancement opportunities take it higher. We typically pay above market for all our positions.
Q: Do you offer Growth Opportunities?
A: Yes. Customer Experience is a great place to become an expert in our products and services while working toward a career pathway in Paradise. We have a variety of other positions within the company, both within Customer Experience, such as Leads, Supervisors, VIP Groups Sales, Management, Training and Quality Assurance, and other positions such as Digital Marketing, Social Media, Design, Social Experience, B2B Sales and Product Development, Human Resources and Administration. Many of these are filled with team members that started in Customer Experience and once they became experts at our products, they were able to transfer these skills and knowledge to different positions in the company. If you are on a degree path or already have one, it's a great way to get your foot in the door and launch your new career.
Q: What is Customer Experience at Paradise?
A: Our Customer Experience Team Members take contacts from our customers who have found adventures on our websites they will like to buy. We help them to answer their questions, match them to the perfect adventures for them, and help them to create unforgettable vacation memories. We issue their tickets and then support them if they have questions or concerns after they book. Unlike most call center accounts, our customers are happy and excited for their vacations, already want what we have, and we need to bring them positive vibes and help them to make their dreams come true.
Q: Is this position remote?
A: No. We are seeking team-oriented, fun and passionate team members who want to thrive, learn and grow in a team environment. Our culture is important to us at Paradise, this isn't just a job, it's a family.
Q: Where are you Located?
A: We are conveniently located in Santa Elena, the nicest and safest area of San Salvador.
See us on the web at https://www.paradisesolutions.com
Facebook: https://www.facebook.com/paradisesolutions/
LinkedIn: https://www.linkedin.com/company/paradise-solutions-el-salvador
