Overview Business Description
ORDER PROCESSING OPTIMIZATION
Efficiently and accurately confirm, process, and arrange shipping for orders to ensure timely delivery.
Improve the order flow and provide clear and delivery information to customers.
Manage returns and exchange processes and enhance customer support to improve satisfaction.
Work closely with the supply chain team to ensure sufficient staffing levels for optimal delivery performance.
SITE IMPROVEMENT
Implement proposals for improving site navigation and design aimed at enhancing user experience (UX).
Analyze customer behavior data to develop strategies for improving site performance and conversion rates.
Conduct A/B testing to identify effective marketing strategies and areas for site improvement.
CUSTOMER SUPPORT
Respond promptly to customer inquiries regarding orders and work towards resolving issues.
Collect customer feedback and utilize it for site improvement.
DATA ANALYSIS / PROCESS IMPROVEMENT
Optimize and streamline business processes.
Propose the introduction of new tools and technologies.
Identify bottlenecks in order processing based on order history and customer feedback and suggest improvements.
Monitor KPIs to quantitatively evaluate the effectiveness of site improvements.
Required Skills and Experience
Bachelor’s degree or higher.
Experience in e-commerce or retail industry (preferably 2+ years).
Data analysis skills (experience with Excel and analytical tools).
Knowledge of order processing, inventory management, and operations.
Excellent communication skills.
Problem-solving abilities and teamwork.
General IT / PC Skill, Excel Word, Power point
Welcome Skills and Experience
Understanding of A/B testing and UX design.
Experience with CRM systems and e-commerce platforms.
Knowledge of digital marketing.
Experience in project management.
Experience with Illustrator and Photoshop
Desired Profile
Strategic thinking
Attention to detail
Analytical mindset
Strong communication skills
Team spirit
Customer-centric mentality
Required Language
Fluent Japanese
Business level English
