Catbird, a fine jewelry company, is currently looking for full-time Seasonal Customer Service Associates in our E-commerce Department.
SCHEDULE: Monday - Friday 9:30am - 6pm (Mondays & Fridays are remote)
The role will start immediately, with a contract end date of December 31st. There is a possibility to extend based on business demands.
Please note, there will be some mandatory weekends and overtime. This role is located at our Brooklyn Navy Yard office.
Key Responsibilities
- Provide exceptional and personalized service to customers via email, social media channels, and live chat within a 24hr SLA window
- Navigate multiple order management systems, along with substantial catalog of Google documents and sheets to provide and follow up on order status’ and product details
- Learn the Catbird ‘voice’ and customer service culture to support a long term customer relationships
- Strong command of multiple communication styles: social media, chat, and email, ability to navigate and switch between coverage assignments as needed
- Provide styling and jewelry care advice to customers with a strong knowledge of Catbird products
- Brainstorm ways to create out-of-this-world customer experiences with your manager and team members
- Help cultivate a warm and inviting culture in order to assist our customers; clearly communicate policy and offer friendly assistance in all customer interactions
- Display a command of product knowledge, procedure and policy to resolve any and all customer questions
- Communicate daily via Slack and email with store, merchandising, inventory, fulfillment, and shipping teams to process, cancel, change, and update order details following trained procedures
- Ability to think clearly and provide issue resolutions to customer concerns in the kindest and most efficient way possible
Our Ideal Candidate
- 1+ year(s) of experience in E-commerce Customer Service
- Maintains a positive attitude with an all-hands-on-deck team mentality
- Ability to work in a fast paced environment with flexibility in various areas of coverage
- Problem solving mastermind
- Computer savvy
- Empathetic, genuine, honest, encouraging and kind
- Experience with jewelry or luxury brands is a plus
- Experience using Kustomer is a plus
Compensation: $21/hour
