Dynamics CRM Functional Lead

Role: - Dynamics CRM Functional Lead

Description

· Participates in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.

· Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.

· Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.

· Understands the key activities and deliverables for the client engagement and internal projects.

· Is responsible for documenting the business requirements, which express what actions a solution must take and what outcome is expected.

· Facilitates the BHP Billiton’s decision-making process and develops the functional design document that will drive the development process (if modifications/customisations are required, either to processes or to the Microsoft Dynamics application.)

· Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.

· Functional/Technical Skills

· Demonstrated ability to:

· Analyze and understand business problems.

· Model data and processes.

· Conduct workshops and training sessions.

· Plan and carry out system and user acceptance testing.

· Familiar and experienced in:

· Core application functionality

· Implementation Methodology

· Application technology stack

· Microsoft Dynamics CRM and ADX studio expertise

· Industry Knowledge

· Successful completion of applicable Microsoft Dynamics CRM certification exams.

All your information will be kept confidential according to EEO guidelines.