Role: - Dynamics CRM Functional Lead
Description
· Participates in every aspect of the implementation from analyzing the customer’s business requirements to configuring the Microsoft Dynamics application to meet the customer’s needs.
· Collaborates with stakeholders throughout the organization to ensure a comprehensive set of requirements, aligned to business objectives, gaining full understanding of current business processes.
· Provides in-depth knowledge of the Microsoft Dynamics application and evaluates the customer’s business processes against the standard Microsoft Dynamics functionality.
· Understands the key activities and deliverables for the client engagement and internal projects.
· Is responsible for documenting the business requirements, which express what actions a solution must take and what outcome is expected.
· Facilitates the BHP Billiton’s decision-making process and develops the functional design document that will drive the development process (if modifications/customisations are required, either to processes or to the Microsoft Dynamics application.)
· Responsible for conducting acceptance testing and training customer resources to successfully use and maintain the Microsoft Dynamics application.
· Functional/Technical Skills
· Demonstrated ability to:
· Analyze and understand business problems.
· Model data and processes.
· Conduct workshops and training sessions.
· Plan and carry out system and user acceptance testing.
· Familiar and experienced in:
· Core application functionality
· Implementation Methodology
· Application technology stack
· Microsoft Dynamics CRM and ADX studio expertise
· Industry Knowledge
· Successful completion of applicable Microsoft Dynamics CRM certification exams.
All your information will be kept confidential according to EEO guidelines.
