Please note: Athough the position is remote/virutal, we highly prefer you live and are authorized to work in Costa Rica HOWEVER, we can also consider most Latin America (LATAM) locations as well.
As a Dynamics CE Functional Architect, you will:
Drive Dynamics CRM implementations through all project phases including discovery, definition, build, test and deploy.
Serve as clients' main point of contact throughout all project phases, effectively manage associated issues and risks and ensure on-time and on-budget implementation delivery that meets clients' needs and requirements
Identify the client's sales, marketing and customer service requirements through discovery meetings
Design and lead the system architecture process, in partnership with the Development Team, to create, define specifications for and implement customizations for any custom code or data migration requirements
Conduct end-user training and create and maintain knowledge transfer documentation
Develop and continue to refine CRM implementation standards and tools
Present tailored demonstrations of the technology solution
Perform in a manner consistent with the Hitachi Pillars of Strength
Strong CRM industry and product knowledge
6+ years of Dynamics CE (CRM) experience as a Functional Consultant or Architect
4+ years of experience in system design (8+ years for a Senior Architect)
4+ years implementing Microsoft Dynamics CRM - Sales, Marketing, Customer Service, Field Service etc... (8+ years for a Senior Architect)
Familiarity with relational database concepts
Strong Business Analysis skills including requirements and business process elicitation & documentation.
Excellent presentation, communication, leadership and client development skills to effectively present information to C-level management, public groups and/or board of directors
Excellent organizational and multi-tasking skills, attention to quality, self-motivation and a strong desire to succeed
Preferred Education/Skills:
Bachelor’s Degree in Computer Science, CIS, Engineering, or related field is preferred; work experience in lieu of a degree will be considered
Microsoft CRM Application certification a plus (such as MB-200, MB-210-240, MB-600, MB2-710, +/or MB2-716)
Business Analysis Certification (CBAP or similar), Certified Scrum Product Owner (CSPO) or other related industry certifications
Microsoft SharePoint and Business Intelligence experience a plus
Experience in manufacturing, insurance and/or banking industries
Experience with Azure DevOps or similar tools
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We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
All your information will be kept confidential according to EEO guidelines.
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
