*Please note: While this position primarily operates on a remote/virtual basis, there will be occasions where your presence is required at the office. Therefore, you MUST reside in Costa Rica and be authorized to work here to accommodate these in-person responsibilities as needed.
Responsibilities
- Engage in Dynamics CRM implementations, nurturing the project through all phases from discovery and planning to deployment, ensuring a smooth and inclusive journey for all stakeholders.
- Serve as a beacon of CRM/CE knowledge, offering insights and guidance to customers and team members, ensuring solutions are tailored to meet client aspirations and needs effectively.
- Play an active role in uncovering clients' sales, marketing, and customer service needs through empathetic discovery meetings, ensuring a deep understanding of their requirements.
- Guide and facilitate the design process for key modules, collaborating closely with the Development Team to craft, detail specifications for, and implement customizations. This includes nurturing any custom code or data migration requirements with a focus on utilizing SQL Server Reporting Services.
- Conduct end-user training sessions with a nurturing approach, fostering learning and competency. Create and maintain comprehensive knowledge transfer documentation to empower clients and ensure sustained success.
- Innovate and continuously enhance CRM implementation standards and tools, ensuring they are not only effective but also intuitive and user-friendly.
- Present tailored demonstrations of the technology solution, ensuring they resonate on a personal level and clearly illustrate the value and relevance to the client's unique context.
- Perform all responsibilities in a manner that reflects and upholds the core values and strengths of the organization, fostering trust and respect within the team and with clients.
- Possess a deep understanding and expertise in CRM industry practices and products, nurturing client relationships with this knowledge.
- 3 to 5 years of experience, or involvement in 3+ CRM projects, such as Microsoft CRM, Salesforce, Saleslogix, Onyx, etc., with a requirement of 4+ years or 5+ projects for a Senior CRM Consultant role.
- Have a good grasp of relational database concepts, fostering the ability to manage and interpret complex information effectively.
- Exhibit excellent presentation and communication abilities, leading discussions and information sessions with clarity and confidence.
- Demonstrate exceptional organizational and multitasking talents, coupled with a keen eye for quality, self-motivation, and a heartfelt drive for professional excellence.
- Be open to domestic and international travel, as necessary, up to 50%, with the understanding that "some" travel will be essential.
- Microsoft CRM Application certification would be a valuable asset.
- Experience with Microsoft SharePoint and Business Intelligence is considered advantageous.
Preferred Qualifications:
- Bachelor's Degree in Computer Science, Computer Information Systems, Computer Engineering, or a related field is preferred, underscoring a strong theoretical and practical foundation.
- Experience with Azure DevOps or similar project management and continuous integration tools.
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
All your information will be kept confidential according to EEO guidelines.
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Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
