Dutch Speaking Customer Care Support Expert for E-commerce - Remote in Greece

Join Patrique Mercier Recruitment PT as a Dutch Speaking Customer Care Support Expert for a prominent e-commerce company, working remotely from Greece. We are in search of a proactive and customer-oriented professional who can provide exceptional support to our Dutch-speaking clientele. Your role will involve addressing inquiries, resolving issues, and ensuring a seamless shopping experience for our customers.

Key Responsibilities

• Deliver outstanding customer service by responding to inquiries from Dutch-speaking customers via email, chat, and phone.
• Assist customers with product information, order placement, changes, and cancellations.
• Resolve customer complaints and concerns effectively while maintaining a positive attitude.
• Document interactions and feedback to contribute to service quality enhancement.
• Work collaboratively with other teams to improve processes and address complex issues.
• Stay informed about product knowledge and e-commerce trends to assist customers accurately.
• Foster strong relationships with customers to promote brand loyalty.

Requirements

• Fluency in Dutch and proficiency in English are essential.
• Experience in customer support or a related field, particularly in the e-commerce sector, is an advantage.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to manage time effectively and work independently in a remote environment.
• Problem-solving skills and attention to detail are crucial.
• Familiarity with customer support tools and technology is preferred.
• Availability to work flexible hours to meet customer demands.

Benefits

• Performance bonus.
• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors