- Contribute to our client’s success by executing outbound calls and responding to requests from external customers relating to Accounts Receivable related inquiries
- Ensure proper execution of TeamViewer policies and practices related to, e.g., collections activities
- Support accurate, reliable, and timely billing of customers as well as timely collection of payments
- Support monitoring bad debt expense trends that are assertive and preserve good will with the customer
- Utilise workflow and ERP tools to document customer requests and issue resolutions to ensure proper handling and follow up of all inbound calls
- Process inbound calls to determine appropriate action required to satisfy the needs of the customer, including external customers and internal business partners
- Refer unresolved issues to the appropriate area, (Dispute Resolution, Account Owners, etc.)
- Work closely with the Finance, Sales and Customer support teams and ensure the delivery of a best-in-class dunning experience for our existing clients
- Provide world class customer service
- A university degree in the field of International Business, Economics, languages or a related subject
- Business fluency in Portuguese or French languages
- Experience working with customers particularly in a sales department, customer service, or call centre environment
- Accounts receivable experience ideally in the IT environment with SaaS knowledge
- Strong team and organizational skills
- Highly effective interpersonal and communication skills
- Excellent PC and Microsoft Office Applications (Word, Excel, PowerPoint) skills, knowledge of MS Dynamics or any ERP system is advantageous.
- General understanding of financial processes in the area of reporting and accounting (billing & accounts receivables), aging schedules, allowance for doubtful accounts, bad debt expense, write-off, recovery processes)
- Business fluency in English is mandatory, both spoken and written
- Work location - (Guadalajara, Jalisco)
- It's all about the team: become part of a community that values respect, support and open feedback.
- Our teams collaborate and work with each other towards a common goal.
- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.
- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth
- Benefit from learning opportunities – internal & external
- Health Benefits: major medical expenses services
- Food Vouchers
- Paid Vacations / PTO
TeamViewer is an equal opportunity employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we’re focused on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best.
TeamViewer will not discriminate against an individual based on race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis. If you are unable to submit your application because of disability, please contact us at [email protected] and we will reasonably accommodate.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
