The Dual Coordinator, Property Operations, provides support to our onsite property leadership team across multiple buildings through executing on administrative and operational tasks, triaging inbound communications and being a hands-on front desk team member. Reporting into the DMV Area Manager, this individual will be considered an extension of our property leadership teams and should bring a forward-thinking, proactive mindset to each shift. The execution and organization of property-specific tasks directly influences the success of our entire property team, so the Dual Coordinator, Property Operations will be expected to understand and support the operations of their property and consistently create efficiencies within the administrative side of the operation.
This position is located on-site at our 2500 Penn and Dupont properties and requires open availability for scheduling, including during the week and weekends.
What you'll do
- Act as pillar of support and extension of the leadership team of your properties by deeply understanding the day-to-day operations to support processes and efficiencies of administrative and operational tasks
- Own inventory and ordering process for all property supplies including, but not limited to, room amenities, housekeeping supplies, business cards, pin cards, administrative supplies, and approved property signage
- Facilitate the lost and found process, including communication, and tracking of guest claims and coordinating the return of any forgotten goods to ensure an exceptional guest experience
- Create, coordinate, and manage an efficient and streamlined package organization system
- Spearhead the processing and payment of all payables within Yardi
- Support your property leadership teams with communicating schedules, timeclock issues and collecting missed punch forms
- Support the front of house operations by being a hands-on, service-focused team member at the front desk (as called for by the needs of the business)
- Support the back of house operations by creating housekeeping boards or inventory-related tasks (as called for by the needs of the business)
- Work with the People Experience, Property Operations and Property Leadership team to coordinate new hire administrative tasks including purchasing new hire t-shirts and swag
- Provide administrative support for community relations partnerships, resident events, and team celebrations
- Additional duties and responsibilities, as assigned
What it takes
- Bachelor’s degree in hospitality, management, business administration or related field or commensurate experience in lieu of a degree
- 1+ years in a client-service work environment and/or 1+ years in an administrative or operations support-focused role
- Experience with basic office tools and systems such as Microsoft Office (including Word, Excel and PowerPoint)
- Previous experience in a property management or point of sale system preferred
- Demonstrated ability to multi-task and prioritize tasks effectively based on competing levels of urgency
- You exceptional organizational and time-management skills
- You are a problem-solver and skilled communicator
- You embody the Property Teams Mission of Customer Focus, Consistency and Community (Norms)
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Customer Focus: You are obsessed with cultivating a positive experience for your customers: whether that be external guests or vendors or internal team members
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Consistency: You have a commitment to consistent compliance with processes and procedures and look forward to supporting positive progress for our guest and team members alike
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Community (Norms): You Own It. You Make It Better. You Treat People Right.
- Coordinators, Property Operations, will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Coordinators, Property Operations and an exceptional guest experience.
