Location: Come and join us in Thessaloniki
Join our team in a highly visible department at the core of our ride hailing business. We define the European multi-mobility ecosystem. We are looking for someone who takes charge to build and maintain relationships with drivers through in-center support, onboarding and ongoing engagement. We aim to give drivers a great experience so they can offer excellent service to passengers.
The position as Operations Executive will be part of our Driver Operations team in Thessaloniki. We are looking forward to your application and can’t wait for you to join us on the journey!
YOUR DAILY ADVENTURES WILL INCLUDE:
- Serve as the first point of contact for drivers and company partners who arrive at our Driver Center in Thessaloniki
- Train and assist drivers with their onboarding to the FREENOW app
- Build and foster strong relationships and networks with the local Driver community
- Perform competitor analysis, Quality Assurance and monitoring of Driver Performance
- Participate in local operations tasks (e.g. bonus setup, outdoor campaigns)
- Enable successful performance through driver engagement campaigns including the deployment of OCA, outbound calls to activate onboarded drivers or improve the performance of existing drivers
TO BE SUCCESSFUL IN THIS ROLE:
- Highly motivated to support our drivers and partners with a positive attitude
- Experience in an operational or customer facing role
- You have an eye for detail and a focus on quality in everything you do
- You showcase analytical thinking
- Fluent Greek skills (C2 level) and good English skills (at least C1 level)
- Experience using G Suite or Microsoft office applications
- Good Presentation and Communication skills (internally and externally)
- Experience in project and stakeholder management is a plus
BENEFITS & PERKS IN A NUTSHELL:
- Employee assistance program
- Free Udemy e-learning access
- Sabbatical & special leave policies
- Personal development budget
- Birthday, 24th + 31st December off
- Partner product discounts
- Mobility budget for FREE NOW App
Plus more local benefits depending on your work location!
*in one of the 10 countries where we have a legal entity: France, Spain, Germany, Austria, Portugal, Italy, England, Ireland, Poland & Greece
DIVERSITY, EQUITY & INCLUSION:
FREE NOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
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