Donor Recruitment Manager

***This role requires you to be onsite in the Mansfield, MA or Norton, MA office.***

Position Summary:

The Donor Recruitment Manager is responsible for identifying, screening, and documenting participants for various clinical studies for Biospecimen Solutions.  The primary focus will be for donors at our FDA Registered Blood Establishment in Mansfield, MA, which includes both the Donor Center (DC), as well as Apheresis Center (AC).

The Donor Recruitment Manager plays a critical role in enabling clinical research by building upon a database of willing and qualified study volunteers for traditional whole blood donations, as well as more elaborate collection procedures such as leukapheresis.  Study volunteers will be both apparently healthy, as well as disease-state donors.  Donors may be adults, as well as pediatrics.  This is a Manager position with the potential for managing individuals collectively involved in overall subject recruitment across Biospecimen Solutions collectively.

This role is a full-time position on site at our location in Mansfield, MA, though remote work is possible on an agreed upon basis.

Essential functions of the job include but are not limited to:

• Find clinical study volunteers to participate in various studies
• Screen clinical study volunteers
• Maintain a database of clinical study volunteers
• Develop outreach efforts related to volunteer recruitment
• Interact directly with customers and study volunteers via phone, email and in person
• Interview prospective study subjects
• Coordinate with all departments to ensure adequate subject recruitment has been met for each study
• Spearhead efforts with various business stakeholders, including Clinical Operations, Marketing, Product Management and others, to expand donor participation by such means as local marketing efforts, excellent customer service to the participants, community outreach, etc.
• Maintain and improve study documentation and volunteer records
• Assist with sales, marketing, and outreach efforts as needed
• Fosters teamwork. Works collaboratively with staff, peers, and management to achieve business goals. Communicates continuously and resolves conflicts proactively.
• Interact with and provide detailed and accurate information to appropriate personnel
• Subject Matter Expert for our electronic record systems for Donor Management with ability to train staff on the system(s)
• Other duties as assigned.

Qualifications:

• Bachelor’s Degree in relevant field, or
• High School and 5 years of related experience (i.e. clinical research assistant, CRC, phlebotomist oversight, management, or equivalent)

Other Required:

• Attention to detail and ability to work independently
• Good project management and time management skills
• People person with excellent communication, interpersonal, organizational and multi-tasking skills
• Maintains complete confidentiality of donor information and records
• Strong computer (Microsoft Office suite)
• Extended work hours may be necessary in order to meet business demands
• Dedicated, dependable, reliable, and highly motivated
• Can-do attitude – entrepreneurial, innovative, curious
• Ability to read, write, speak fluently and comprehend the English language
• Ability to be a self-starter and work cooperatively with others in a small-company environment
• Skill and familiarity with social media and other direct marketing strategies, workflow, concepts
• Reliable transportation and safe driving history
• Ability to read, write, speak fluently, and comprehend the English language