Donor Family Advocate

Donor Family Advocate

Location: Reston, WA

Department: Donor Family Services/Donor Development

Job Type: Full-Time

Shift: Monday-Friday, 8:15 a.m. to 5 p.m. (some evenings and weekends required)

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

The Donor Family Advocate coordinates LifeNet Health’s donor family bereavement support program. The incumbent extends grief education and support to bereaved donor family members. Provides community resources, develops/delivers grief workshops and special events, provides education to healthcare professionals, facilitates advisory committees and regularly interacts with donor families throughout the community. The incumbent must assess the needs of each individual and act accordingly to support them, exemplifying the mission, attributes and values of LifeNet Health on a continuous basis.

What you’ll do:

• Bereavement Support: Communicates with bereaved donor family members to promote healing following the death of a loved one through assessment of the situation utilizing telephone calls and personal contact so to provide appropriate and timely listening and suggestions for follow-up. Collaborates with other local professionals.
• Event Coordination: Plans and implements regular donor recognition ceremonies, donor family events, and workshops to remember donors and honor their family using comprehensive knowledge of grief and loss, program management skills and knowledge of community resources. : Facilitates quarterly meeting of the Donor Family Advisory Committee to communicate ideas and seek feedback by developing stimulating agenda items, planning meeting logistics, directing flow of meeting, coordinating minutes, and leads follow through.
• Customer Service: Researches the disposition of donor gifts of organs and/or tissue upon request of the donor family by accessing appropriate information databases and provides accurate verbal and/or written responses in a timely and sensitive manner.
• Communication: Develops ideas for quarterly donor family newsletter articles in order to serve information needs of bereaved families and drafts articles using effective business writing technique.

What you’ll bring (Minimum Requirements):

Required:

• Bachelor’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
• Valid Driver License
• 3 years related work experience – Social sciences, Psychology, Counseling, Pastoral or related field

Preferred:

• Master’s degree in Social Sciences, Psychology, Counseling, Pastoral or related field
• 5 years’ experience working with grief and loss
• Certification of Thanatology, CTBS Certificate

These would be nice too (Knowledge Skills and Abilities):

• Independent Research and Creativity Skills: Ability to perform involved, independent research and creative work utilizing Knowledge of the death and grief process Ability to plan and execute workshops and special events. Research resources based on individuals’ needs.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Individual Development: Willingness to embrace and follow through on continuous learning.
• Time Management: Able to prioritize multiple, competing priorities and manage time/workload. Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, multi-task, identify project interdependencies and potential risks/pitfalls.
• Attention to detail: Able to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/completeness and early/on-time delivery
• Proficient in MS Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite

Why work at LifeNet Health?

We have a fierce drive for our mission of Saving Lives, Restoring Health, and Giving Hope. You won’t find another company with a culture as strong as ours.

• 403(b) and Profit-Sharing Plan
• Affordable medical, dental, and vision coverage
• Corporate sponsored events for employees
• Work-life balance with generous paid time off to include vacation time, sick time, and paid holidays
  • 18 vacation days
  • 9 sick days
  • 7 paid holidays
• Tuition reimbursement
• Personal career, skill, and leadership development opportunities
• Wellness Program (gym reimbursement, monthly wellness webinars, mental health toolkit, financial resources, and much more)
• Employee Assistance Program (EAP) for employees and members of their household
• Dedicated and passionate co-worker

SALARY: $62,348 - $103,913

*Washington state law requires pay information in job postings. The pay rate for the successful candidate will depend on geographic location and the candidate's qualifications and prior experience. The pay range for this position in Renton, WA is $62,348 annually (entry-level qualifications) to $103,913 annually (experienced in this role)

This position is eligible for an annual bonus once eligibility criteria are met. 

All benefits are subject to eligibility requirements and LifeNet Health reserves the right to modify or change these benefits programs at any time, with or without notice, unless otherwise required by law.  Further, nothing in this posting is intended to alter the “at will” relationship of a successful candidate and this posting does not constitute a specific promise.

LifeNet Health is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.