Documentation Coordinator

American Specialty Health Incorporated is seeking a Documentation Coordinator - PCC to join our Practitioner Contracting/Communications department. This position will support the development, maintenance, and revision of practitioner operations manuals and forms for various practitioner groups nationwide.

Remote Worker Considerations

Candidates who are selected for this position will be trained remotely and must be able to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed).  

Responsibilities

• Create and update operations manuals and forms.
• Update and maintain operations manuals for multiple unique provider types.
• Update and maintain various applications and forms.
• Edit operational manuals, applications, and forms on an annual basis with input from various business owners.
• Work with Sr staff on team to gather and understand the requirements for the Ops Manuals, applications, and forms.
• Identify, track, manage and update any applicable state or specialty specific criteria to all documents.
• Maintain a comprehensive library of manuals and forms in draft and final forms.
• Recognize inconsistencies in existing documentation to ensure accuracy, consistency, and compliance with established standards and guidelines.
• Update and maintain electronic documents in addition to hard-copy manuals.
• Analyze documents to maintain continuity of style of content.
• Upload final documents for display to internal and external websites and performs quality assurance to assure the correct documents are posted.
• Interact with various departments to facilitate the publication and distribution of manuals and forms.
• Maintain follow up to ensure timely and accurate completion of projects.
• Maintain records of all revisions and updates, including manual publication dates.
• Perform research to gather necessary information and prepares analysis of data.
• Recognize unique or problem situations. Researches and recommends solutions to Manager.
• Maintain security and confidentiality of all documents, including password protected electronic files of all manual text.
• Maintain other documentation and FAQs as needed.
• Review documentation that is displayed on the various websites on an annual basis and work with business owners to make necessary updates.
• Analyze documents to maintain continuity of style of content.
• Supports the company as a resource on practitioner guidelines.
• Stays current on operational issues relative to eligibility, claims, and practitioner contract service issues.
• Provides information to various departments and committees as requested.

Qualifications

• Associate’s degree with a major in English, Journalism, or Communications preferred. If equivalent experience, high school diploma required.
• Minimum two years of experience writing, editing, and managing editorial content preferably in the healthcare industry or minimum two years of experience at ASH.
• Demonstrated writing proficiency with a strong attention to detail required.
• Proficiency with Microsoft Office Suite with strong knowledge in styles and formatting.
• Experience with form creation and/or knowledge of Adobe LiveCycle Designer.
• Demonstrated accuracy in grammar, spelling, and sentence construction.
• Excellent written and verbal communication skills with a strong command of the English language.
• Excellent critical thinking and organizational skills.
• Ability to manage multiple tasks, prioritize, and meet deadlines.
• High attention to detail and accuracy, with a commitment to delivering high-quality work.
• Ability to quickly grasp complex concepts and translate them into clear and concise documentation.
• Proven ability to quickly learn and understand complex subject matter.
• Proven ability to manage detailed processes with the ability to self-motivate & work independently.
• Demonstrated ability to effectively manage projects through to completion.
• Demonstrated ability to communicate on the phone, instant messenger, and email.

Core Competencies

• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships.
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers.
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment.
• Ability to effectively organize, prioritize, multi-task and manage time.
• Demonstrated accuracy and productivity in a changing environment with constant interruptions.
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions.
• Ability to exercise strict confidentiality in all matters.

Mobility

Primarily sedentary, able to sit for long periods of time. 

Physical Requirements

Ability to speak, see and hear other personnel and/or objects. Ability to communicate both in verbal and written form. Ability to travel within the facility. Capable of using a telephone and computer keyboard.

Environmental Conditions

Work-from-home (WFH) environment.

American Specialty Health is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. 

Please view Equal Employment Opportunity Posters provided by OFCCP here.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.

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