Divisional Director – Technical Solutions UK
Location - London and South of England
ROLE OVERVIEW AND PURPOSE
Reporting to the managing director, this is an exciting position with room for future progression and an integral part of the senior leadership team. You will be accountable for the strategic direction of part of the Technical Solutions business. Your main responsibilities include delivering the strategy, finances and controlling customer relationships, overseeing all business operations, people, and ventures within scope of technical services contracts and geographies. As an experienced technical and operational leader, you will steer, drive, and grow your business unit so that the Company is able to implement its vision, mission and long-term goals aligned to the Company’s strategic direction.
KEY RESPONSIBILITIES
- Ensure compliance with all safety, security, environmental, compliance and quality standards and procedures established by the Company, by our clients, and by regulatory authorities at each operation within the Division. Responsible for delivering and/or implementing policies, systems, programmes, processes, procedures and/or plans throughout the locations within the area of control.
- Deliver the strategy and deploy “operational and customer excellence” ensuring day-to-day and future operations with tactical decisions aligned with business goals.
- Fully responsible for the financial performance of your division actively controlling revenue, profit and debt management.
- Streamline operational efficiencies to meet and surpass on-time delivery targets and implement improved operating procedures. Standardise design and technical processes where possible.
- Lead and control the operations and services at all locations within the division.
- Maintain and promote positive relationship with client representatives.
- Ensure operations and related services at all locations within the division, are provided with the necessary, equipment, assets, people, and processes are in place.
- Act as customer technical liaison and primary contact (this role will require frequent travel to customer sites).
- Communicate effectively with team members and clients to ensure monitoring of and fulfilment of performance requirements and reporting. Set-up Departmental KPIs in conjunction with the Managing Director. Understand client performance metrics/SLAs/KPIs and the financial ramifications.
- Review operational performance metrics with the clients and internal team.
- Deliver and implement business strategic objectives annually and measure and review performance against goals for direct reports and the wider team.
- Establish and maintain effective communication and working relationships with all team members.
- Responsible for training and mentoring all direct report and wider teams. Create talent and succession plans in conjunction with HR for the operations team.
- Oversee hiring and performance management general and regional managers and account managers within the division.
- Support, work with and agree with Shared Services necessary support direction and resources as part of the Enterprise business approach.
- Prepare for and participate in weekly leadership calls within Technical Services UK and wider UK businesses as part of the UK leadership team. Discuss key business initiatives, compliance, new business, recruitment, financial updates, and operational concerns as required.
- Foster collaborative working across all IG’s.
- Promote new technology, data reporting and innovation to support the growth and sustainment of the business.
- Promote foster a culture of continuous improvement and innovation and a “Just Culture” around H&S and security compliance to ensure lesson learning and reduction in risk.
- Prepare for and lead monthly, quarterly, and annual financial reviews for the operational business.
- Ensure that planned profits of the division are realised through effective financial controls, forecasting and management.
- Responsible for division financial planning and budgeting in conjunction with F P&A function.
- Responsible for the delivery of proposals and risk management in response to RFPs and other bids within the business in conjunction with Commercial and Sales teams.
- Participate and/or lead in sales and operational presentations to clients as well as building organic growth of present customers
- Ensure all accounts are timely paid and up to date managing cash collection flows and aged debt.
- Oversee the compliance training programmes at each operation within the division and ensure that all training documents are properly maintained in training files or databases.
- Ensure an active client engagement programme and follow up actions is maintained within the division.
- Supporting business development growth, identifying potential mergers and acquisition (M&A) and large scale TUPE’s within region in conjunction with Commercial.
REQUIRED SKILLS AND EXPERIENCE
- Degree or equivalent experience in an Engineering discipline – RICS/Ba/HND/HNC/C&G
- Proven experience of at least 5 years as an operations director, divisional director, or other senior managerial position
- Precious experience of managing geographically diverse teams
- Demonstrable experience in delivering strategic growth and financial business plans
- Proven track record of driving and delivering transformational change
- Thorough knowledge of market changes and forces that may influence the business
- Strong understanding of corporate finance and measures of performance
- Familiar with H&S, Security and Corporate law and management best practice
- Commercially and business astute with an entrepreneurial and enquiring mindset previously held P&L responsibility in excess of £5m per annum
- Strong written and oral presentation skills as well as organisational skills
- Natural, charismatic people leader with the ability to operate and influence at all levels and strong desire to progress as an individual
- Highly resilient with the ability to react quickly to change in a fast-moving, complex business.
- Proven track record of being able to make fast and sound business decisions
- Proven analytical and problem-solving skills
Preferable
- Business qualification such as an MBA
- Completed Senior Executive Programme for IOSH or similar safety programme
