District Manager

• Coaches and provides immediate feedback to ensure all store employees provide the Torrid Experience to every customer.
• Coaches store management to maximize selling, effectively scheduling staff and monitoring floor coverage.
• Embodies the belief that operational tasks are another way to service the customer and this is reflected in store teams.
• Ensures that all store team members are versed in current product knowledge and all required company training.
• Ensures the store environment is appealing to customers with visual merchandising adhering to company standards.
• Stays current on new fashion trends and styles impacting the Torrid business and is the fashion inspiration for all employees/customers.
• Ensures the Torrid culture is well represented by all employees.
• Partners with HQ, RD, store management, or mall marketing office, etc. to identify sales opportunities and initiate actions.
• Educates store management teams and serves as a resource to district to provide expertise on store operations, staffing and recruiting and company policies and procedures.
• Proactively determines District manpower needs and maintains a pool of qualified internal and external candidates that are selling and fashion focused.
• Minimizes turnover by hiring and retaining qualified people that are career focused and fit the Torrid culture.
• Facilities professional growth of management by identifying developmental needs and providing opportunities for learning.
• Holds associates accountable for their performance and development, and provides them with timely and direct feedback and coaching.
• Provides fair and consistent leadership to all stores within the District and motivates for improvement regardless of store results.
• Communicates business objectives and provides feedback to the store teams regarding their business/financial results.
• Understand the competitive retail landscape within the District and create opportunities to address business challenges.
• Plans, delegates and follows up on expected tasks, assignments and activities to ensure expectations and objectives are met.
• Works diligently and pragmatically to lead stores to execute the company vision, consistently supporting Torrid's initiatives as well as day-to-day operations.
• Represents the company and Torrid brand with integrity to customers, associates and business partners.
• Ensures store compliance with all Company policies and procedures including but not limited to operational, merchandising, financial, administration, compensation, safety, salary and loss prevention policies and procedures.
• Is aware of and ensures store compliance with all Federal, State and/or local laws and regulations.
• Visits each store regularly, provides documented visit recaps a minimum of once per quarter, and audits procedures accordingly.
• Ensures all stores maintain housekeeping standards to provide a clean and safe environment for customers and associates.
• Ensures all store stockrooms are set to company organization standards and are maintained.
• Ensures that all stores achieve sales plans and/or comp sales goals.
• Delivers District KPI performance, manages payroll hours and shrink performance within company guidelines and goals.
• Performs other job duties as needed.

What You'll Need:  

• 5+ years of specialty/apparel management experience and at least 1-2 years as District Manager or equivalent.
• Knowledge of women's fashion is a must and knowledge of fashion for Torrid targeted market and plus-size customer needs is preferred.
• Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly.
• Strong communication skills including ability to work in a team environment, give honest, direct feedback and is a solid verbal and written communicator.
• Upholds and furthers Torrid's culture and values. Inquisitiveness and open mind regarding fashion trends.
• Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure.
• Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues.
• Flexible and adaptive to environment, ideas, changes and challenges.
• Able to travel frequently.
• Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 30 pounds occasionally.

• A competitive benefits package including medical, dental, vision, 401k with company match, life insurance, short-term disability, vacation and sick time available, paid company holidays and jury duty 
• Additional perks include: monthly bonus potential, associate discount 50%, tuition reimbursement, childcare discount program