Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Distributor Operations Account Manager to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.
As the Distributor Operations Account Manager you will bring experience in Channel Management, Operations, and Business development with a focus on Distribution management. You will work as part of the Sales Channel Management organization, acting as an important member of a diverse, global team and managing a portfolio of Distributors. You will act as first point of contact to reactive Distributors, providing operational support and driving their engagement.
WHAT YOU'LL DO
- Act as the first and main point of contact for reactive Distributors with regards to day-to-day business operations as well as business and technology development within respective business lines.
- Build and sustain relationship with key decision makers and operational contacts on Distributors under responsibility.
- Drive evangelism and knowledge management on reactive Distributor’s end through rolling out tailored onboarding, training, and enablement programs.
- Work on expanding Acronis share of wallet through adding new logos and leveraging reactive Distriutor’s reach in service provider and reseller space.
- Work effectively across segments (Consumer, Corp, OEM) and lines of business to maximize partner revenue potential.
- Onboard and enable Distributors with Acronis sales and marketing tools and programs.
- Create, implement, execute and oversee promotional and incentive campaigns through/with reactive Distributor based on ROI plan as applicable.
- Address partner-related issues, sales conflicts and pricing issues in a timely manner
- Identify prospect leads through reactive Distributors and engage Presales and support to drive sales process.
- Work with sales team to advance opportunities to closure, including Presales and support
- Deliver reactive Distributor forecast/pipeline and business activity as required to the Acronis sales management team.
- Enter account/opportunity details in SalesForce and provide timely and regular updates including revenue, status, decision makers and next steps.
- Stay current with latest developments in marketplace and competitor activities.
- Enable data-driven decisions through return of investment oversight and analysis.
- Drive and ensure compliance with Acronis programs, policies, processes, tools, and standard operating procedures.
- Assit with reporting on regional Distribution performance as required.
- Key KPIs for the position: incremental revenue, churn rate (% of partners leaving the program), service provider and reseller reach, Distributors’ enablement status, and Acronis services attach rate.
WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)
- 3+ years of total channel sales/development/account management experience
- Bachelor’s degree or equivalent experience
- Experience with managing account operations and driving complex issues to resolution
- Ability to sell through others and high-energy personality to deliver results
- Proven record of success in achieving sales targets, and desire to perform in competitive industry
- Ability to navigate all altitudes within the partner org, from executives, line managers and individual sellers to marketers and specialists
- Displays exceptional personal and business ethics and moral character
- Strong internal customer focus with desire to learn all aspects of the business
- Has strong functional, analytical and strategic thinking with project management skills
- Experience with Key Performance Indicators (KPI) and return on investment (ROI) oversight will be considered an advantage
- Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high-level of accuracy
- Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities
- Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
- Strong presentational, communication, interpersonal, organizational, and time management skills
- Fluent in English
- Working knowledge of MS Office and CRM applications (Salesforce)
- Passion and commitment to succeed by working hard and never giving up
WHO WE ARE
Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.
Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.
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