- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationshipsGeneration and monitoring of the business plan having clear objectives and strategy, complying with times, methods and policies.
- Detect opportunities, guide the manager and client and propose special commercial actions such as: price promotions, advertising and promotion at the point of sale.
- Definition of the channel's standard business plan for potential clients.
- Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
- Seek new potential customers developing a long term business plan.
- Responsible for distributor support in the central area.
- Manage and control resources within the CC, looking for savings opportunities within the operation and making expense reports on time and within budget following company policies.
- Manage the trips and expenses generated, in a timely manner and in accordance with the policy.
- Control and administration on expenses.
- Planning of expenses and investments for department operations.
- Define the best organizational structure according to present and future needs.
- Define the job profiles requiered for each position and assure the best fit
- Hire and promote the right talent and implement development plans
- Objectives setting, coaching and performance monitoring of TT Team.
- Moniitoring of team activities (POS developement, Strategy execution, sales achievement, etc)
- Act as an ambassador for change within the company, empowering direct reports, peers and staff to meet the highest standards of collaboration and contribution.Internal processes:
- Logistics and operations - Support to solve problems in the operation and logistics process if needed.
- Sales - Proven ability to drive the sales process from plan to close.
- Finance: Follow the portfolio recovery through effective communication between the department and clients .
- Knowledge of financial aspects, ensuring that they are implemented in the preparation of business plans as well as in the fulfillment of KPI's.
- Prepare executive presentations for Top Management, National Management, internal & external clients.
- Present sales, revenue and expenses reports and realistic forecasts to the management team.
- Collaboration in assigned projects (internal & external)POS development
- Competitors and price analysis.
- Define marketing strategy, follow of implementation and results measurement.
- Define Sell in / Sell out strategies.
- Define Contiservice image strategy.
- Provide support and monitoring for the effective operation of programs, campaigns and communication.
- Develop a sustainable strategy to accomplish CMC, Total Volume, Volume by Brand (focused on Continental)
- Analysis and interpretation of data to find development opportunities
- Increase market & clients point of sales.
- Identify emerging markets and market shifts while being fully aware of new products and competition status
- Tracking sales goals and reporting results as necessary.
- Customer prospecting in order to have national coverage in the distributor channel.
Skills:
- Business Dynamics Knowledge
- Budget Management
- Business Plan Preparation
- Customer Centricity
- Functional Knowledge
- KPI Management
- English skills
- Market Knowledge
- Negotiation
- Presentation skills
- Product Knowledge
- Project Management
- Sales Process
- Strategic Accountability
- Technical Product Knowledge
Qualifications:
- Bachelors Degree (4 year college) + Field specific Certification if needed (Retail Background)
- More than 5 years of: Knowledge customer specific requirements. Consultancy and general relationship management.
Experience working in sales (Retail)
- 5 years experience leading project teams, direct leadership of people
At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.
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