Disputes Analyst

Viva.com is Europe’s first acquirer powering merchant payments acceptance across 24 countries and 1.165+ devices. With an ECB approved banking license and presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solution, help European businesses of any size to accept and manage payments how they want. All of Viva.com’s technology is built in-house over MS Azure, and is fully scalable, supporting any payment checkout journey.

Viva.com provides a seamless, conversion-boosting omnichannel payments platform, featuring acceptance of 40+ payment methods across 17 languages and 9 currencies. Viva.com’s ever-expanding financial services' suite includes value added features such as Real-Time Settlement; Offline Payments minimising chances of losing a sale; a Viva.com business debit card to manage corporate expenses, while reducing acceptance fees to as low as 0%; and Merchant Advance. 

The Role
We are looking for a Disputes Analyst to join our AML & Anti Financial Crime team at Viva.com. The position deals with dispute and chargebacks operations from an issuing and acquiring perspective, aiming at minimizing chargeback losses.

Responsibilities

• Collect, research, analyze and handle dispute data;
• Communicate effectively with customers (both merchants and cardholders);
• Formulate accurate and timely requests / responses to merchants, cardholders and Banks / Card Associations (Visa, MasterCard, AmEx, DCI, JCB, Greek Banks);
• Initiate monetary and non-monetary adjustments within delegated limits;
• Cooperate closely with Anti-Fraud, Customer Care and Finance departments.

Requirements

To be considered you should have:

• Degree, preferably in Business, Economics or Accounting;
• 2 years professional experience within credit card operations, specifically within disputes/chargebacks;
• Thorough knowledge of related regulations and operating procedures and systems applied by Card Associations (Visa, MasterCard, AmEx, DCI);
• Attention to detail, accurate and timely processing, problem solving, pro-active mentality, organizational skills;
• Effective verbal, written and interpersonal communication skills in Greek as well as English (knowledge of additional language will be considered a plus);
• Proficient computer skills including Microsoft Office.

Benefits

💸 Competitive compensation package;

Annual bonus based on your performance and targets’ achievement;

🏥Private health insurance for you and your family;

💻Top of the Line tools and equipment;

🏃🏽‍♂️Employee Wellness Program like Daily group sessions led by professional coaches;  

📚Career development and regular feedback to develop your skills.