Dispatcher & Driver Support Agent - Skroutz Last Mile (DSA 0624)

At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking.
We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.

How you will contribute to SLM's vision
We are looking for a reliable Dispatcher to act as a communication point for urgent and non-urgent calls. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information. You receive requests, transmit messages and track vehicles. You are able to multi-task as well as take the appropriate action with minimum supervision.

The ideal candidate is primarily an excellent communicator and remains calm and composed, especially in challenging situations.

What you will be doing

• Receive urgent and non-urgent calls and record significant information
• Address problems and requests by transmitting information or providing solutions
• Receive and dispatch orders for products or deliveries
• Prioritize calls according to urgency and importance
• Use phone/computer to send our vehicles to appropriate locations
• Monitor the route and status of our vehicles to coordinate and prioritize their schedule
• Provide necessary information to drivers about orders, traffic, obstacles and requirements

Requirements

Skills & Experience

Experience

• 1+ year proven experience as dispatcher or relevant role
• Hands on experience working in stressful, emergency situations
• Knowledge of procedures and guidelines for emergency situations
• BA in Communication, Business or relevant field

Skills

• Excellent organizational and multitasking abilities
• Active listener with excellent communication skills
• Sound judgement and critical thinking
• Ability to work effectively in a team environment and take initiative

We would appreciate if you are

• Ambitious and positive
• Tech-savvy
• Goal-oriented
• Teamwork lover
• Creative thinker

Benefits

What's it like to work at Skroutz Last Mile

• Competitive full-time salary
• Working with top-notch and fun people
• Career Development Opportunities
• Culture of unity
• Private Medical Plan
• Access to vast technological features
• Extra paid time off
• Opportunities to grow with us
• Free Skroutz Plus subscription

Our Values

• Maintain a user-centric approach and a desire to amaze
• Own it
• Be results driven
• See cars, not horses
• Set big goals, take small steps and act now
• Embrace humility, honesty and helpfulness and assume good intentions
• Have fun

Disclaimer:

Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.