Disbursements Operations Administrator (Portfolio Companies: Benevity)

Meet Benevity

The world’s coolest companies (and their employees) use Benevity’s technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, United Kingdom, the United States and more!

Our Operations team is looking for a proactive Disbursement Operations Administrator to join our fast-paced team. Ideal candidates will be self-motivated with a knack for teamwork and adaptable enough to tackle various tasks as needed. Your main role will involve investigating into the statuses of payments on behalf of our nonprofits and clients, investigating and processing rejected payments, and supporting the operations team with various other client requests and daily operational tasks. Your meticulous attention to detail and strong communication and interpersonal skills will be key to success in this role.

Key Responsibilities:

• Manage the administration and verification of monthly donation disbursements.
• Maintain compliance through the creation of documentation and training materials to support disbursement operations.
• Address outstanding disbursements and payment-related issues, working towards resolutions.
• Liaise with management across different functions to communicate issues and engage in problem-solving.
• Identify and propose enhancements to our processes, contributing to a culture of continuous improvement with our client experience in focus.

• Advanced proficiency in MS Office Suite, especially Excel.
• Exceptional analytical skills with the ability to process information accurately.
• Outstanding organizational capabilities, ensuring deliverables are high-quality and timely.
• A strong commitment to quality, detail orientation, and continuous improvement.
• Excellent communication, presentation, and interpersonal skills, with the ability to convey findings to a non-technical audience.
• A Bachelor’s Degree is a preferred or equivalent combination of education and experience.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.