We are seeking a Director, Technology Deployment (Solution Deployment Americas) to lead and oversee the execution of our Edge technology roll-out within the segments and markets located in Europe and the Middle East. We are moving fast and are adding to our outstanding team, and joining McDonald's means thinking big every day and preparing for a career that will impact the world! We are customer-obsessed, committed to being leaders in our industry, and believe we are better when we work together. As a part of our modernization efforts, we are installing Edge servers managed by Google Cloud for faster, low latency analytics and improvements to our customer facing platforms. This critical program requires strong leadership to oversee the execution of our Edge technology roll out.
The Director is accountable for driving a global technology roll-out in all our restaurants that will enable new cloud-based software applications as well as on-site local software and AI solutions within the region. This leader must be able to foster a collaborative working relationship with cross-functional and business partners across the globe. Demonstrated success in deploying a workstream as part of a sophisticated, global program, with intimate knowledge of global deployment fundamentals and the impact technology has on our employees, and our customers.
Accountabilities & Responsibilities:
- Contribute to the development and execution of our comprehensive global cloud Edge technology deployment plans outlining tasks, timelines, and resource requirements ensuring dependencies and sequencing is considered and planned.
- Execution of global cloud Edge deployment plans to successfully drive technology deployment and market activation of new cloud computing capabilities in our restaurants.
- Accountable for the successful implementation of Edge technology in all restaurant locations across the globe including a comprehensive global roll-out plan while coordinating market participation and roll-out.
- Coordinate and connect with McDonald’s cross-functional teams including segments, markets, restaurant operations, and vendors to ensure alignment on deployment objectives and achievements.
- Collaborate and coordinate with internal and external stakeholders to uphold deployment schedules and ensure stability and quality of deployments within the region.
- Provide expertise across deployment wave planning and coordination, technical expertise, risk management, quality assurance, and partner communication.
- Partner with our third parties and our PMO in ensuring standard processes are leveraged.
- Attract, develop, and retain a hard-working team capable of driving the transformational changes required. Manage work allocation and resource planning, setting clear priorities to achieve goals, to drive technology transformation success.
- History of leading workstreams of large-scale projects and cross-functional initiatives to success, on time, and within budget.
- 10+ years of experience in technology, with a focus on engineering, data, cloud and digital solutions in a large multinational organization.
- Experience influencing, inspiring, and leading hard-working, diverse teams (>25) of employee and external supplier teams across multiple geographies.
- Strong background in technology deployment.
- History of excellent vendor leadership skills, including contract negotiation and performance oversight.
- Bachelor’s degree or commensurate experience in technology transformation, systems administration, digital technology, engineering, computer science, or other related fields.
Preferred Qualifications:
- Experience with the McDonald’s business model, including intimate knowledge of our markets, market priorities, and key leaders.
- Capability to identify gaps in technological capabilities and submit requirements to meet identified gaps.
- Able to prepare and present accurate and timely information to senior leadership regarding program progress and maturity, up to and including the McDonald’s Global Technology Leadership Team.
- Proven communication skills, including written deliverables, oral presentations, and the ability to facilitate crucial conversations at Sr. Director and VP levels of the organization.
- Ability to handle and mitigate risks, with a focus on security and compliance.
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