Director, Technical Product Management, Member & Clinician Experience

How will this role have an impact?

The Director, Technical Product Management, Member & Clinician Experience will lead the strategy, roadmap, product development, and execution of an initiative to transform how Signify uses digital technology to manage in-home and online service encounters for over 3 million Americans and 10,000 clinicians per year. By enabling online queueing, real-time matching of members and patients, and hybrid (e.g., on-site and remote) visit types, this initiative will help improve member access to Signify services in underserved areas while also optimizing clinician network utilization. This role will be directly responsible for product lifecycle management from requirement gathering, definition, team resource sizing, and build vs. buy decision support, to multi-year planning and execution. This role will work closely with a staff engineer responsible for developing the software architecture and POCs.

Specific Responsibilities Include:

• Product leadership
  • Develop product/business requirements for digital queueing and hybrid visit types
  • Develop and communicate a business case to company leadership to support funding a dedicated engineering scrum team and build an MVP solution
  • Develop a clear vision and short term and long-term roadmap with value definitions and measurable output
• Technical requirements
  • Develop detailed product specifications and technical requirements in collaboration with staff engineer and internal technical product teams
• Cross-functional collaboration
  • Manage roadmap of dedicated scrum team to deliver MVP solution for digital queueing and hybrid visit types, and inform/influence roadmaps of adjacent development teams
  • Coordinate with senior leaders within the technology organization to effectively deliver on product and application development
  • Collaborate with analytics to measure and support all activities
• Talent development
  • Coach more junior product managers, providing mentorship, guidance, and support throughout the development process

This person will accomplish these tasks through deep interactions with a broad range of senior executives leading the functions involved with the development and commercialization of Signify Health’s products. They will also be expected to lead a wide range of externally-focused activities including establishing and maintaining active relationships with key customers, monitoring the competitive landscape, and identifying opportunities to leverage emerging technologies.

This person will be responsible for putting in place the processes, tools, and operating mechanisms required of a strong customer and market data backed product management organization with clear business objectives and rationales as well as a strong product management and execution discipline. This position builds relationships with and influences varying levels of internal and external stakeholders and requires a strong team-focused approach with direct interactions with senior executives, customers, and often requires internal and external presentations.

Demonstrated business acumen, customer focus, and a strong track record of leading teams having successfully managed high growth portfolios of products and services are essential to the success of this position.

This position reports directly to the Sr. Director of Product Management for Member Experience

We are looking for someone with:

• Successful track record of achieving product line and company goals in a high-growth and highly competitive field.
• Experience in developing products and leading teams in healthcare provider support, medical safety and/or provider network operations.
• A minimum of 10 years of relevant industry experience with product development and/or commercialization including 7 years of lifecycle product management or P&L management experience.
• Bachelor’s degree in Computer Science, Engineering, Business or a related field. MBA or advanced degree is a plus.
• Knowledge of matching algorithms and queuing theory.
• Strong understanding of software development processes and ability to collaborate effectively with engineering teams.
• Demonstrated experience leading the successful development and commercialization of complex products and solutions in new emerging and sometimes poorly defined high growth areas, leading to fast and sustainable growth.
• Demonstrated ability to effectively translate a large amount of complex customer, clinical, market, and technical data from multiple sources into a clear value proposition and to articulate and communicate this value proposition to a range of customer and internal audiences.
• Proven ability to build relationships and work effectively as a leader and peer with other senior functional managers including Technology, Strategy, Clinical, Operations, Sales, Finance, Legal, and Business Development.
• Demonstrated track record of building, mentoring, and leading a product management team to deliver consistent and predictable execution.
• Demonstrated strong people management and influencing skills with proven ability and enthusiasm to lead, motivate, inspire, develop, and encourage people, from C-level suite to individual contributors in multiple functional areas.
• Strong analytical skills with experience with financial modeling or data analysis skills. Ability to build and analyze financial models to forecast and track results.
• Must have excellent communication skills including oral, written and presentation techniques with varied internal and external audiences, including technical and non-technical.

The base salary hiring range for this position is $150,000 to $185,000. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  Eligible employees may enroll in a full range of medical, dental, and vision benefits, 401(k) retirement savings plan, and an Employee Stock Purchase Plan.  We also offer education assistance, free development courses, paid time off programs, paid holidays, a CVS store discount, and discount programs with participating partners.  

About Us:

Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.

Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.

To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com

Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.

We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.