The Director - Talent, Recruiting, and Client Success will play a pivotal role within SaaS Talent, collaborating closely with the Founder-CEO, COO, US-Hiring Lead, Latin America-Hiring Lead, and CTO of Projects to optimize operational efficiencies and processes across two critical areas of our business:
- Delivery
- Client Success / Account Management.
Responsibilities:
Delivery:
- Streamline operational processes, leverage best in class tools, and optimize our resources to expedite the sourcing, recruitment, and hiring of talent for our SaaS and Tech clients.
- Oversee the end-to-end recruitment lifecycle, ensuring timely delivery of qualified candidates to meet client needs.
- Collaborate with internal teams to identify areas for improvement and implement strategies to enhance recruitment outcomes.
- Monitor key performance indicators (KPIs) to measure the effectiveness of delivery processes and implement corrective actions as needed.
- Provide leadership and guidance to the recruitment team, fostering a culture of excellence and continuous improvement.
Client Success / Account Management:
- Serve as the primary point of contact for Retained, Contingent, and Staff Augmentation clients, building strong relationships and ensuring satisfaction with our services.
- Develop and execute account management strategies to drive client retention, expansion and growth.
- Conduct regular check-ins with clients to assess needs, address concerns and identify opportunities for additional value delivery.
- Collaborate with internal stakeholders to align service delivery with client expectations and objectives.
- Act as a trusted advisor to clients, offering strategic insights and solutions to support their talent acquisition and business devlopment objectives.
YOU MUST be an A-Player Talent Acquisition and Recruiting Leader and have an entrepreneurial mindset which is focused on being resilient, resourceful and solutions-oriented — working hard and smart is part of your DNA.
You should immediately understand that this is not a 9-5 job, but an opportunity to be a partner and owner of SaaS Talent.
- Minimum of 8 years of successful experience in talent acquisition, recruiting and sourcing, with a proven track record of success as a Recruiting Lead, preferably having experience working with SaaS and Tech startups.
- Extensive experience in full-cycle recruitment, including sourcing, screening, interviewing, and hiring top-tier talent across various functional areas and levels.
- Demonstrated expertise in developing and implementing recruitment strategies, processes, and best practices to attract and retain high-caliber candidates.
- Strong understanding of the SaaS and Tech industry landscape, including emerging trends, market dynamics, and competitive positioning, to effectively identify and engage top talent.
- Proven ability to build and manage relationships with hiring managers, executives, and cross-functional teams to understand hiring needs and deliver tailored recruitment solutions.
- Exceptional leadership skills with a track record of leading and mentoring recruiting teams to achieve performance goals and drive results.
- Strategic thinker with the ability to develop and execute innovative recruitment initiatives to address talent gaps and support organizational growth objectives.
- Deep knowledge of recruitment technologies, platforms, and tools, including applicant tracking systems (ATS), job boards, social media, and sourcing techniques, to optimize recruitment processes and outcomes.
- Strong analytical and problem-solving abilities, with the capacity to analyze recruitment metrics, trends, and data to drive data-driven decision-making and continuous improvement.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate with stakeholders at all levels and represent the organization professionally in client interactions and industry events.
SaaS Talent is more than just a recruiting company. We're your hiring, business development, and growth partner with 25+ years of experience in SaaS and Tech that helps SaaS and Tech startups scale and transform their business. We've worked with 100+ companies and helped them achieve their talent acquisition, recruiting and business development goals.
