Director, Strategic Talent Partner

Job Description 

Company Introduction 

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.  

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been at since our inception. We are all entrepreneurial surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.   

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.  

Role Overview 

As a Strategic Talent Partner, you will be responsible for developing and executing Talent strategies to attract, develop and retain the top talents for our organization. This Partner will closely work with senior business leadership to understand their talent needs and provide guidance and support throughout the overall talent management programs. You will be responsible for partnering with business leaders to drive the growth and development of our high potential employees to ensure talent retention across the organization. 

What You Will Do 

• Partner with senior business leaders and employees to identify their talent needs and provide strategic talent management support based on business understanding. 

• Coach and advise managers on a range of Talent agendas, including performance management, compensation review, executive employee relations, and talent development. 

• Collaborate with managers to manage low performance issues by taking proactive actions and measures to cultivate high-performing culture.  

• Lead and facilitate the talent review process and work with business leaders to develop succession plans and identify and retain high-potential employees. 

• Manage executive employee relations issues and suggest appropriate resolution strategies with collaboration of Legal, ER and Compliance.  

• Collaborate with HR CoEs and People Operations to deliver customized HR programs and solutions, including but not limited to overall HR process, talent management, compensation, and employee engagement etc. 

Basic Qualifications 

• Sr. HRBP or HR Manager experience preferably at MNCs and/or large corporations. 

• Possess strong communication, persuasion and influencing skills to all levels of employees.  

• Effectively work with senior level leadership with good coaching and analytical skills.  

• Good understanding on general HR practices in recruitment, compensation/benefits, talent management, performance management and learning and development.  

• English proficiency in both written and spoken is preferred, but not required.  

Recruitment Process and Others 

Recruitment Process    

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer   

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.   

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.   
    

Details to Consider    

• This job posting may be closed prior to the stated end date for application if all openings are filled.      

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.      

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.   

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.  
    

Privacy Notice    

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below.   

https://www.coupang.jobs/en/privacy-policy/   

Document Return Policy 

• This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.    

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “ Company ”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant.   

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail.   

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act.   

• Hiring may be restricted in case the legal qualifications required for hiring and work performance are not met.