Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 125,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.
As the Director, Solutions Engineering you will report into the CRO and lead a global team of Solutions Engineers. The Director, Solutions Engineering is a leadership position responsible for driving overall SE strategy, vision, daily execution, and enablement of the SE team. The Director will play a pivotal role in shaping a growing organization, and must be able to work cross-functionally with executives to develop and implement sales strategies that drive efficiency and performance improvement across multiple operational and financial metrics. This individual will work daily with other senior sales leadership, marketing, and product teams as well as Crunchtime executives to drive continued growth through an integrated, cross-departmental strategy.
As the Director of Solution Engineering, you will play a critical role in the success of our organization by supporting our Solution Engineering team with aligning Crunchtime’s solutions to meet the business needs of our clients. Our Solutions Engineering team is responsible for the technical evaluation of our solution, including deep discovery to understand each client’s goals, challenges and business pain, collaborating with sales and leadership on strategy and presentations, and developing creative, story-based product demos that are tailored to each customer and focused on the value that our solution brings to the client. This role is responsible for coaching and developing the Solution Engineers, aligning on strategic initiatives both within the Sales Management team as well as cross functionally with Product and Product Marketing and supporting the strategy of our largest opportunities. The Director of Solution Engineering is an individual who is self-motivated, enjoys working in a collaborative environment, and is eager to make a positive impact.