Hi there! Thanks for stopping by 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We're looking for a Director of Sales Enablement to join our NOAM team. The Enablement division is central to the success of our go-to-market functions. As the Director of Enablement, you will be responsible for developing and leading a world-class Enablement function, collaborating with the GTM Leadership teams to design and implement strategic initiatives that support new hires’ onboarding, as well as product and role-specific training and enablement.
Your department will oversee the following functions: Sales Engineering, GTM Training, GTM Enablement (Sales, Customer, Partner (external) ), and Field Sales Ops (if applicable) teams. In collaboration with local functional GTM leaders, your role is to ensure that quota-carrying reps have the tools and resources needed to win. You’ll be responsible for developing and maintaining playbooks that empower reps to consistently achieve and exceed their goals. Additionally, you will create programs to train managers (“train the trainer”), bringing Enablement to both the rep and management levels to foster a well-equipped, high-performing team at every layer.
What you’ll be doing:
Team Leadership: Build and lead a world-class Enablement Team within Lightspeed focused on delivering impactful training and enablement solutions. Foster a culture of continuous learning and development, ensuring the team delivers content that enhances performance and productivity.
Enterprise-Level Training Program Development: Design, implement, and oversee comprehensive, scalable training programs for global GTM teams. Leverage expertise in instructional design to create engaging learning experiences that drive sales effectiveness and align with organisational goals. This includes managing Lightspeed’s educational and training materials, ensuring consistency and accessibility across all GTM business units.
Cross-Functional Collaboration: Collaborate with leaders from Product, PMM, Marketing, IS, Customer Success, and Sales to gather insights and develop best-in-class training content. Lead the Center of Excellence (CoE) for your region’s Enablement pod, applying and adapting the Enablement framework to meet regional needs. Ensure all stakeholders adhere to the RACI model, providing well-coordinated enablement materials that empower reps and managers to excel.
Analysis: Establish and manage a metrics framework to measure the effectiveness of training programs and their impact on performance. Analyze content adoption, sales assessments, and performance metrics to continuously refine training initiatives and develop high-performing teams.
Technical Expertise: Maintain and ensure the team’s high level of expertise in the company’s products, services, and industry trends. Integrate this knowledge into training programs to enable effective communication of product value to prospects and clients.
Market Research: Act as the primary point of contact for competitor insights, integrating findings into training materials. Stay updated on competitive news, product roadmaps, and GTM strategies to inform and enhance training content.
Strategic Support: Assist the Managing Director in key strategic and leadership projects, contributing expertise in training and enablement to broader company initiatives.
What you need to bring:
We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!
What’s in it for you?
Come live the Lightspeed experience...
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
