Director, Sales Compensation - Revenue Operations

See yourself at Twilio

Join the team as Twilio’s next Director, Sales Compensation - Revenue Operations.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a Director of Sales Compensation to join our Revenue Operations team and lead a team of dedicated sales compensation professionals. 

In this role you will lead as a trusted advisor for the GTM organization owning the design of incentive plans aligned to our strategic sales priorities, resolve and communicate compensation exception decisions, partner with the shared services compensation processing team who own Xactly and ensure our plan design drives sales outcomes while landing within budget. Furthermore, the ability to lead, coach and mentor your team to amplify their results is paramount.

A successful candidate has extensive experience with compensation policies, managing the feedback and recommendation during the Annual Planning cycles as it relates to compensation changes, and communicates effectively with reps, sales managers and executives alike. 

You will thrive in this role as a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and excels at influencing decision making.

Responsibilities

In this role, you’ll:

• Manage a team of 5 compensation professionals, coach and mentor them for their career development
• Partner effectively with Sales leaders, managers, reps and our cross-functional shared service compensation teams
• Own the design, implementation and training of our Compensation plans to empower reps to achieve our strategic priorities
• Define processes around case resolution and ensure timely action and follow-ups
• Partner with HR and Legal teams ensuring our plans adhere to specific country laws and policies along with Twilio’s compensation philosophies
• Articulate complex calculations or concepts into easily digestible explanations, provide incentive statement and reporting enablement, and resolve escalations 
• Standardize and manage employee+quota data as it relates to performance and compensation and ensuring cross-functional teams have the correct Xactly set up for accurate compensation payments 
• Craft executive presentations for company leadership and stakeholders utilizing performance results and key compensation metrics

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of experience in Sales Compensation in Software / Technology industry, Usage-based revenue/compensation schemes are greatly valued, but not required
• 3+ years of people management experience
• Experience with Xactly or other Sales Incentive management programs
• Advanced knowledge of sales incentive programs
• Excellence in structuring complex problems, developing solutions, and crafting recommendations

Location

This role will be remote, and based in the USA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. That means for this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Other Notes: 

*Please note this role is open to candidates outside of Colorado, California, New York, Washington and Washington D.C. . The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado or Washington D.C.: $164,480 - $205,600.
• Based in New York, Washington State, or California (outside of the San Francisco Bay area): $174,160 - 217,700.
• Based in the San Francisco Bay area, California: $193,520 - $241,900.
• This role may be eligible to participate in Twilio’s equity plan and bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this role are intended to be accepted until September 20, 2024 but may change based on business needs.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected].