RAPP Dallas is looking for a Director, Resource Management to join our award-winning Program Management team.
WHO WE ARE:
We are RAPP – world leaders in activating growth with precision and empathy at scale.
As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations.
We foster an inclusive workplace that values diversity and emphasizes personal well-being.
HOW WE DO IT:
At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning.
Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients.
Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets.
YOUR ROLE:
As a Director, Resource Management, you will be a key driver in working with project managers, department leads and finance with the planning and allocating of resources by project, across a vast portfolio of work types and clients. You will be key in articulating our demand for resources and ensure capacity to meet staffing needs against deliverable timing.
YOUR RESPONSIBILITIES:
- Monitoring day-to-day project activities and corresponding resourcing
- Capacity planning, i.e., making sure that a company’s resources have capacity to work on upcoming projects
- Monitoring and managing workload, utilization, and overtime hours
- Overcoming resource shortages by means of resource management techniques, reallocating resources, assigning more staff, informing senior management of any issues related to inability to meet clients’ needs due to resourcing
- Work in tandem with project managers/operations leads in resolving resource management issues or improving resource management processes
- Partner with resource management professionals in the RAPP network to identify and engage available staff in other offices/offshore hubs
- Knowing all the current and upcoming projects run in an organization and business development activities and being able to plan resourcing accordingly with PMO team
- Monitor utilization to target performance, investigate outliers and recommend plan for remediation
- Identify instances of current and potential future over/under utilization and work with leadership to address issues and mitigate risk
- Optimize utilization by suggesting staffing decisions in support of the deployment strategy for the business
- Resolve staffing conflicts to the satisfaction of all parties, which may include identifying staffing alternatives and negotiating with projects and resources
- Escalate sensitive or high-risk staffing situations to leadership, as appropriate
- Lead resource meetings to understand impacts to resource needs (new projects, timeline movement, etc.) and facilitate risk/issue mitigation
- Maintain understanding of key resource management metrics and how these metrics impact practice financial performance
- Proactively review staffing data and develop and communicate meaningful insights on trends, forecast, opportunities for improvement, and areas of concern; provide suggestions for improvement
- Collaborate with Finance Business Partners on forecasting and other analysis, as needed
- Maintain accurate and up-to-date administrative tasks and Workfront updates relating to project demands and resource availability
REQUIRED SKILLS:
- Bachelor's Degree preferred
- At least 8-10 years in project management, resource management, or operations with an experience and understanding of an agency environment
- Solid understanding of data analysis/utilization
- Viewed as a trusted advisor with a successful track record of building and maintaining strong relationships at all levels of the organization
- Excellent Microsoft Office skills (Word, Excel, PowerPoint, Teams)
- Prior experience with project management/resource management software (i.e., Workfront, Float, 10000ft/Smartsheet, etc.) preferred
- Exceptional written and verbal communication skills
- Detail oriented and organized; ability to prioritize and multitask
- Strategic and tactical thinking + problem-solving skills
- Strong verbal presentation skills
- Highly motivated self-starter, responsible, and accountable
Our Hybrid Work Model:
RAPP's current hybrid model is designed to enable in-person connections and collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.
RAPP provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, and personal days and positive activism days, paid parental leave and disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $102,000 - $136,000. This range is specific to Dallas and multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience and training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.
“As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.”
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
