Director, Renewal Sales

The Director, EMEA South Renewals will partner with Sales to guide conceptualization and implementation of region/area renewal strategies and secure sustainable renewal pipeline with enterprise level customers. 

You will lead a renewal team, partnering with multiple Sales leaders to develop the renewal strategy and processes. 

Renewals are the life blood of a SaaS company's revenue stream and the Renewals leader will focus on the achievement of renewals targets while keeping a teaming approach in their engagement with South Account Sales leadership. 

What you get to do in this role: 

• Partner with EMEA South  leaders on refining our renewals strategy and engagement with the region Sales teams 
• Ensure that Renewal procedures are understood and implemented across the teams 
• Manage the South renewal process to maximize revenue growth for ServiceNow and to achieve our sales/revenue goals 
• Partner with Sales leadership to ensure understanding of our go-to-market for sales/renewals programs 
• Provide role clarity for team members and link departmental goals to the larger organization 
• Provide summaries of performance metrics that enable the sales organization to focus on renewals execution, customer success and account planning for the renewal 
• Engage with the operations team to establishes analysis of trends and performance to identify greater efficiencies and achieve operational excellence. 
• Work with our Professional Services and Alliances/Channels team to increase growth and expansion through our partners 
• Assist Sales or Renewals reps and leadership with renewals negotiations 
• Lead plans to support renewals, working with Sales, Operations, Marketing, Customer Success and Finance 
• Partner with broader Renewals organization to create global programs that ensure continued success of the renewals program and the team at large 

To be successful in this role you have:

• 10+ years of progressive experience in Renewal Sales, or Customer Success leadership – preferably in a SaaS environment in local emea markets 
• Ability to drive operational excellence, leveraging data and efficient decision making to drive on time renewals.  
• Channel Management expertise with ability to drive on time renewals with partners 
• Ability to make commercial business decisions and execute effectively 
• Strong stakeholder management and an ability to communicate effectively at all levels of the business.  
• Experience creating employee-focused programs to increase engagement 
• English and preference for Fluency in French or Spanish or Italian  

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ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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