The Director of Project Management at Zeno Health & Wellness will lead and oversee the successful execution of projects across various client accounts, ensuring alignment with strategic goals and delivery of high-quality work on time and within budget. Along with project and portfolio management, they will develop best practices for project workflows and work closely with internal teams to ensure seamless collaboration across creative, strategy, digital, paid, analytics and client functions.
The ideal candidate will have extensive experience in project management within the advertising, marketing, or creative industries and demonstrate a deep understanding of agency operations, resource management, and client needs. Healthcare experience preferred but not required.
RESPONSIBILITIES
- Lead in planning, executing, and delivering multiple integrated projects simultaneously across various client accounts.
- Establish and implement best practices for project management processes, tools, and workflows, ensuring efficiency and consistency. Along with modifying agency best practices to address project management needs at the client level.
- Collaborate with Client, Creative, Strategy, Digital, Paid, Analytics and Production teams to define project scope, goals, timelines, and resource requirements.
- Oversee budget tracking, project timelines, and resource allocation to ensure projects are delivered on time, within scope, and on budget.
- Ensure continuous communication with clients and internal teams to manage expectations and provide clear status updates on project progress.
- Identify risks and develop mitigation strategies to keep projects on track and proactively address challenges.
- Drive efficiency in project delivery through process improvement, resource planning, and team alignment.
- Act as the escalation point for any project-related issues, offering solutions and conflict resolution.
- Client-facing and able to speak to portfolio/project timelines and budgets
- Maintain and strengthen relationships with key client stakeholders, ensuring satisfaction with project outcomes.
QUALIFICATIONS
- 8+ years of experience in project management, with at least 3 years in a senior or leadership role within an ad agency or creative organization.
- Proven track record of managing large-scale, complex projects across digital and media channels.
- Strong understanding of creative and digital processes, production workflows, and agency resource management.
- Experience leading cross-functional teams and managing client relationships.
- Excellent communication, leadership, and negotiation skills.
- Ability to balance multiple projects with competing deadlines in a fast-paced environment.
- Proficiency in project management software (*Smartsheet a plus, but not required) and Microsoft Office Suite and Apps.
KEY COMPETENCIES
- Leadership and team management
- Strategic planning and problem-solving
- Resource allocation and budget management
- Client relationship management
- Conflict resolution and risk management
- Process improvement and operational efficiency
ABOUT US
Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our "Fearless Pursuit of the Unexpected," we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2024 PRWeek U.S. Outstanding Large Agency of the Year, 2023 PRWeek Purpose Agency of the Year, 2022 PRWeek Global Agency of the Year, 2022 PRovoke Best Large Agency to Work For in North America and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.
ABOUT OUR BENEFITS
Healthy, happy employees make Zeno better, so we have programs that support physical, mental and financial wellness. Our culture and benefits are designed to promote flexibility, celebrate diversity and support work/life balance. We offer a variety of medical, dental and vision insurance with prescription plans, as well as short and long-term disability. Our Be Kind to Your Mind program focuses on mental health, providing a paid subscription to Headspace and access to mental health providers and other services through a best-in-class employee assistance program. Employees are encouraged to bring their authentic self to Zeno and participate in our employee resource groups which build communities for sharing and support. And while we love our work, we believe in the restorative power of time off with generous vacation, paid holidays and self-care time. Employees are supported in their pursuit of financial wellness with a 401(k) plan, pretax flexible spending accounts, tuition assistance, life insurance and free access to a certified financial coach. And our unique ZenoFit program provides a monthly allowance to fund activities in your personal life that bring you joy and keep you healthy. These and other benefits are available to non-temporary employees in the US.
Zeno Group is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.
