Director, Professional Services

About Zone & Co.

Zone & Co is a leading SaaS company committed to freeing finance teams from the limitations of clunky, disparate systems and manual processes. Our rapidly growing portfolio of solutions is built on the oracle NetSuite platform (the leading cloud-based ERP software platform) and offers advanced automation and integration solutions to a wide spectrum of business-critical functions, including complex billing & revenue recognition, to off-the-shelf advanced reporting, Payroll, AP automation, payments, reconciliations, approvals and more. 

Zone helps over 3,000 companies worldwide work smarter, faster and more securely, whilst maximizing platform value. We do this with a growing innovation-minded team of over two hundred folks, based across North America, Europe and Asia Pacific. 

Our journey has only just begun and we are excited to welcome talented individuals looking to grow alongside us. If this sounds interesting to you, we’d love to hear from you!

Learn more at www.zoneandco.com or follow us on LinkedIn: linkedin.com/company/zoneandco.

Opportunity Summary:

As the Director of Professional Services at Zone & Co, you’ll be at the forefront of revolutionizing software delivery in the FinTech Saas space. Your strategic vision will empower a high-performing team to enhance client experiences, optimize implementations, and drive operational efficiency across the APAC region, with a focus on NetSuite products.

Join us in fostering a culture of innovation and excellence, where your expertise in SaaS solutions will shape the future of financial technology and adapt our services to meet local market needs.

What success looks like in this role:

• Building strong relationships that cultivate trust and collaboration with clients and team members
• Inspiring your team through mentorship and a supportive leadership approach
• Demonstrating agility in adapting strategies to navigate the dynamic FinTech landscape
• Prioritizing client satisfaction by delivering tailored, high-impact solutions
• Fostering a culture of continuous improvement and innovation within the team
• Upholding integrity and accountability by adhering to ethical standards and ensuring compliance with regulations
• Responsible for exemplifying excellent customer service and the Company core values, culture, policy and procedures at all times within a remote working environment.
• Your emotional intelligence and strategic mindset will be key to driving meaningful outcomes and elevating professional services.

Responsibilities:

• Lead client onboarding and implementation for seamless transitions
• Oversee project timelines, scope, and budgets with precision
• Cultivate strong client relationships and effectively manage escalations
• Mentor and inspire a high-performing professional services team
• Develop and implement best practices for quality service delivery
• Identify and drive process improvements within the team
• Collaborate closely with sales, product, and customer success teams to align goals
• Analyze performance metrics to enhance service offerings
• Proactively mitigate risks and resolve project challenges
• Create initiatives for exceptional service delivery and client satisfaction
• Foster a culture of continuous improvement and innovation
• Provide insights for scoping and selling professional services
• Develop the framework to support regional growth and attract top talent
• Execute strategies for expanding professional services in the APAC region

Requirements

• 8+ years of experience in professional services or consulting roles, with at least 3 years in a leadership position

• Proven track record of successfully managing and growing a professional services team in the fintech industry
• Professional services experience implementing NetSuite products is required
• Salesforce experience is highly desired
• Strong project management skills, with the ability to manage multiple projects and stakeholders simultaneously
• Exceptional communication and interpersonal skills, capable of building strong relationships with clients and internal teams
• Demonstrated strategic thinking and ability to drive operational effectiveness
• Strong analytical and problem-solving abilities, with keen attention to detail
• NetSuite Certified
• Bachelor's degree in business, computer science, or a related field (Master’s degree is highly valued)

Benefits

At Zone, our benefits are designed to enrich your life beyond the workplace. Recognizing that work is just a fraction of your overall life experience, we are dedicated to providing robust support. As a fully remote company, we prioritize flexibility and balance. Explore our comprehensive list of benefits at Zoneandco.com.

Zone and Co is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

We strongly encourage candidates of all different backgrounds and identities to apply. This is an opportunity for us to bring in a different perspective and we’re eager to further diversify our company. Zone & Co is committed to building an equitable, inclusive, and supportive place for you to do some of the greatest work of your career.