Director, Professional Services

CSQ225R45

The EMEA Professional Services Team’s mission is to ‘accelerate our customers' business outcomes and the Databricks Data Intelligence Platform adoption through delivery excellence and enablement’.  We do so by accelerating and de-risking production projects by bringing our best practices and leading service offerings. We take a Partner first approach to scaling our customer impact. The team is made up of experts in Engagement Management for high value proposals to Project Managers who ensure successful delivery, to technical experts in our Resident Solution Architect’s, Solution Consultants and Data Scientists teams. We wish to build the best Data and AI team in the Industry to solve the world's toughest problems in EMEA for our customers.

The Director Professional Services (Emerging Enterprise and DNB) role assures customer success by driving outcomes through delivery and execution of paid and invested professional services engagements and training. This leadership role owns one of the most important business units for PS in the EMEA region covering our Emerging Enterprise and Digital Native customers across EMEA, reporting to the AVP Professional Services who leads all Professional Services & Training for customers across the EMEA region.

The Director Professional Services role works closely with the Emerging Enterprise Leadership team to define and drive a services strategy across the region. They work very closely with our Partner’s in the ecosystem and our Delivery Partner Program. The person will own both the Sales and Delivery sides of the business to ensure that our customers are getting the most value from the Databricks platform and our services including training, and grow our consumption revenue for the wider business.

The impact you will have: 

• Business owner and leader of Professional Services for Emerging Enterprise Business Unit and Digital Natives.
• Develop and lead the services strategy and execution, in alignment to our EMEA GTM and Global PS strategy and objectives.
• Fully leverage the selling and delivery capability of our DPP and Partners for scale. 
• Ensure high quality delivery of projects ensuring positive customer feedback.
• Ensure we meet our Training and Enablement targets to grow our users and their skills.
• Provide accurate & timely booking and revenue forecasting, effective utilisation and managing the P&L so we can invest any margin for growth.
• Accountability for driving consumption growth which may include balancing trade-offs in booking/revenue attainment to the best customer outcome.
• Make strategic investment decisions and manage the allocated budget in collaboration with Sales and Partner teams to accelerate opportunities.
• Establishing executive relationships in the largest accounts and our Partners.
• Ensure operational excellence at scale (leverage wider resources such as Global Delivery Centre and Partners).
• Shape and continually innovate our Services offerings and our engagement approach for the segment. Improving our GTM incl. playbooks, Professional Services, Architecture and Training offerings & pricing for the Emerging Enterprise and DNB segment.
• Be a direct contact point for the Emerging Enterprise and DNB business for all matters related to PS and Training. Support their ability to understand and position offerings, how to engage for a prescriptive services approach (outcome based/packaged offerings) and leverage partners.

What we look for:

• Consistent track record of success in a Customer Success and/or Services leadership role. Ideally experienced in a fast paced environment, during a significant build phase at a leading technology or consulting company.
• Proven ability to rapidly scale a business, develop a clear strategy for growth across business and people development (individuals and leaders).
• Proven track record of working closely with Partners for scale, delivery and commercial success.
• Experience working with fast growing customers and DNB, across EMEA to realise business value through to production implementations.
• Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding, execution and building trust.
• Demonstrate strong leadership experience and decision making, with the ability to enforce good budget, project and team governance and drive delivery excellence.
• Works collaboratively with the wider GTM teams including Sales, Partners, Technical Field with a view to consumption, revenue and customer satisfaction as one team.

Benefits:

• Private medical insurance
• Private dental insurance
• Health Cash Plan
• Life, income protection & critical illness insurance
• Pension Plan
• Equity awards
• Enhanced Parental Leaves
• Fitness reimbursement
• Annual career development fund
• Home office & work headphones reimbursement
• Business travel accident insurance
• Mental wellness resources
• Employee referral bonus