Director, Product Management

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar commerce industry. We are one of the fastest-growing retail companies that established an unparalleled reputation for being a leading and reliable force in the commerce industry.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At Coupang, every day is filled with the excitement of building, you will see yourself, your colleagues, your team, and the company grow every day.     

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and challenge traditional tradeoffs. Join Coupang now to create an epic impact in this always-on, high-tech, and hyper-connected world.   

What You will do:

• Own the product vision, strategy, roadmap, and KPIs for one or more areas within supply chain automation.
• Lead the entire product lifecycle, from ideation to launch, including defining product requirements, identifying use cases, and establishing success metrics.
• Identify new opportunities to enhance key business metrics in supply chain management.
• Drive new product development with clear objectives and timelines, fostering collaboration across teams and employing rigorous project management methodologies.
• Inspire the team with your product vision, collaborating cross-functionally to realize it.
• Develop a top-tier supply chain automation system that aligns with business objectives, enhances operational efficiency, reduces costs, and exceeds customer expectations.

Essential Qualifications: 

• 10+ years of product management experience, with a track record of developing and executing a compelling product vision
• Leadership experience with a history of successfully launching and sustaining products and programs
• An analytical mindset suited to a fast-paced, data-driven, highly dynamic start-up like environment and the capability to translate ambiguous problems into insights, scoped features, and projects
• Strong business acumen and the ability to communicate effectively and influence others
• Excellent written and verbal communication skills, enabling effective interaction with both technical and business stakeholders
• Demonstrated ability to understand technical challenges and make educated trade-offs between time, resources, and business needs
• Track record of mentoring and developing more junior team members into future company leaders
• A bias for action and a willingness to roll up your sleeves to get things done.

It would be great if you additionally have:

• Masters degree in a quantitative field (business, engineering, statistics) or equivalent experience
• Experience in designing and launching supply chain planning products (e.g., vendor management, SKU management, ordering, fulfillment planning, inventory management, scheduling, routing, network design, etc.)
• Experience tackling ambiguous business and operational challenges, including the ability to model decision problems effectively, at the right level of abstraction
• Previous e-commerce or supply chain management domain experience
• Experience working in international environments and globally distributed teams
• Fluency in both English and Chinese preferred, but not required

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Things to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled. 

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. 

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants.