Director, Product Management

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The Role

We are looking for a Director of Product Management to be responsible for the end to end user experience of the App (iOS, Android, and SDK) and Dot Com. As the Director, you will oversee the entire product lifecycle, from conceptualization to launch and beyond. You will lead a small team of product managers and collaborate closely with cross-functional leaders to drive product strategy, roadmap planning, and execution. The ideal candidate is a strategic thinker with a passion for user-centric design, a strong understanding of native and web technology, and a proven track record of delivering successful mobile app and web products that drive business results.

What you’ll be doing:

• Develop and communicate a clear vision and strategy aligned with company goals. Identify opportunities for innovation and growth in the native mobile app and website space.
• Drives the product and feature discovery process, helps elicit requirements and ensures alignment with strategic initiatives and business goals.
• Collaborate with stakeholders to prioritize features and enhancements based on strategic goals, customer feedback, market trends, and business objectives. Define and maintain, and communicate a comprehensive product roadmap.
• Advises senior leaders on product management best practices through research and interaction with subject matter experts, stakeholders and clients.
• Lead, mentor, and inspire a team of product managers. Provide guidance, support, and feedback to ensure the team's success and professional growth.
• Work closely with engineering, design, marketing, and the business to drive product development and ensure successful launches. Foster a culture of collaboration and transparency.
• Champion user-centric design principles and ensure that products meet the needs and expectations of our target audience. Conduct user research, gather insights, and iterate on features to continuously improve the user experience. Ensure continuity of experience across App and Web globally.
• Define key metrics and KPIs to measure product performance and success. Monitor and analyze data to identify trends, opportunities, and areas for optimization.
• Communicate product updates, milestones, and priorities effectively to internal stakeholders, leadership, and external partners as needed. Present plans, progress, and results in a clear and compelling manner.

Skills and experience we're seeking:

• 7-10 years of experience in Product Management, with experience specific to native mobile apps
• 4+ years of experience managing or leading a team
• Experience in conversion funnel optimization, personalization, and native best practices
• Ability to think strategically and translate high-level vision into actionable plans and initiatives. Strong analytical and problem-solving skills. Demonstrated experience leading strategy for a product or feature set.
• Proven experience leading and developing high-performing teams. Ability to thoughtfully deliver feedback, motivate, inspire, and empower team members to achieve their full potential.
• Deep understanding of product management best practices, methodologies, and tools. Experience managing native mobile app and website of high caliber.
• Excellent interpersonal and communication skills. Ability to collaborate effectively with cross-functional teams and build strong relationships across the organization.
• Passion for understanding customer needs and delivering products that delight and exceed expectations. Strong empathy for users and a commitment to delivering exceptional user experiences for users worldwide.
• Results-driven mindset with a focus on achieving measurable outcomes and driving continuous improvement. Proven track record of delivering successful products on time and within budget.
• Ability to distill complex technical matters for a variety of audiences
• Ability to execute roadmaps on time with clarity and accuracy
• Ability and innate instinct for teamwork and collaboration
• Mastery of problem solving and decision making skills.
• Mastery of growth mindset (agility and developing yourself and others) skills.

What’s in it for You?

• An opportunity to utilize your product expertise for our global suite of applications.
• Extraordinary People – we’re not kidding!
• Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Opportunities for learning and leveling up through training and education reimbursement.

Pay Scale: $144,050-$196,432

Why AXS?
AXS, a subsidiary of AEG, sells millions of tickets every year for 500+ partners across North America, Europe, and Asia, from venues like the O2 in London and the Red Rocks Amphitheatre in Denver to teams like the Los Angeles Clippers, Minnesota Timberwolves, and Houston Rockets. Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide, including Charlotte, Cleveland, Dallas, Denver, Las Vegas, London, Tempe, Stockholm, and Tokyo. At each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.  

To learn more about our culture and values, visit: https://solutions.axs.com/careers/

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

Note: At AXS, we are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box"  in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We’re an equal opportunity employer and hold diversity dear. We never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.