Director, Product - Education (P639)

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as Director, Product - Education at Civica

The Director of Product will be responsible for defining and executing the strategy, vision, and delivery of Civica’s Education product portfolio. This role requires close collaboration with cross-functional teams, including product design, user research, engineering, and commercial teams, ensuring alignment with Civica’s overarching business objectives and OKRs. Leading a team of product managers, you will oversee the lifecycle management of a diverse product suite, driving innovation and ensuring that Civica’s solutions continue to deliver critical services to citizens worldwide.

Working closely with the Engineering Director, you will shape the product and engineering functions to successfully execute the product roadmap. Your role will involve balancing long-term strategic objectives with immediate development priorities, ensuring products meet market demands while aligning with Civica’s mission to be a global GovTech champion. This includes driving ROI, optimizing product development practices, and ensuring the roadmap supports both business growth and customer needs across various geographies.

As a global senior leader, you will play a key role in defining the product strategy, fostering a culture of transparency, and ensuring alignment across teams. You will use data-driven insights to shape products that enhance user experience and deliver tangible business value. With a hands-on approach, you will coach and mentor a team of product managers, guiding them to deliver high-quality, market-leading solutions. If you thrive in a fast-paced, high-impact environment and have a passion for driving product excellence, we’d love to hear from you.

Requirements

What you will need to be successful in this role

• Extensive experience in Product Management, with significant time in senior leadership roles within product-mature organisations
• Proven ability to develop and execute product strategies that drive measurable business outcomes (e.g. revenue growth, customer satisfaction, efficiency gains)
• Experience leading multiple products or complex portfolios, ensuring alignment with company-wide strategic goals
• Strong track record of building, mentoring, and leading high-performing product teams
• Comfortable operating in cross-functional, agile environments with close collaboration across design, user research, engineering, and commercial teams
• Demonstrated ability to embed a product-led mindset and outcome-focused culture across teams
• Experience setting and delivering on OKRs and KPIs that measure both delivery and customer/business impact
• Skilled in stakeholder management and able to influence and align senior leadership on product direction
• Excellent communication skills with the ability to translate complex ideas into clear, compelling strategies
• Strong commercial acumen and understanding of financial principles, market trends, and customer needs to drive strategic decision-making
• Active contributor to product communities and a strong advocate for product excellence and continuous improvement

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Benefits

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.