Director, Product Design

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As the Director, Product Design, you shape the future of our platform by driving new initiatives and setting a high standard of excellence across the core product design organization. You oversee the design efforts across our suite of Job Execution products (selling jobs, doing jobs, getting paid, etc.) and Revenue products (get customers, manage leads, communicate, etc.), ensuring a cohesive and impactful experience for our service professionals (our Pros). You collaborate closely with Design, Product, and Engineering leaders to develop best-in-class products and innovative solutions that not only meet current customer needs but also lay the foundation for long-term success. 

You report to the Chief Product Officer and help grow the design organization by partnering with the VP of Product Design to establish best practices, provide coaching and mentorship, and lead team-building activities. Our team is passionate, empathetic, hard-working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:  

• Define the design strategy for your designated areas - currently  Job Execution and Revenue (subject to change)
• Collaborate with key partners including Product and Engineering
• Strategize on roadmaps and priorities with key cross-functional leaders
• Ensure strong design practices from concept to launch, resulting in high quality, polished launches
• Model strong communication skills and ability to influence a diverse group of stakeholders
• Leverage data and research investigations to build strong points of view on product direction
• Collaborate directly with the other product design Leaders to ensure a coherent single Housecall Pro experience, beyond your primary product & feature areas
• Spearhead critical efforts to improve process, craft and execution
• Mentor, inspire, and grow members of the larger product design team

Qualifications: 

• 12+ years of experience successfully shipping products and features from start to finish
• 5+ years leading teams of designers
• Experience with current design tools (Figma, Adobe Creative Suite, etc.)
• Experience working in an Agile development environment using tools like Jira and Confluence
• A portfolio URL or PDF to submit with the application with examples of mobile and responsive web product design

What will help you succeed in this role:

• Expert in best practices in UX, design, and information architecture across responsive Web, iOS & Android
• Entrepreneurial mindset and passion for building a business
• Able to effectively communicate design solutions to all audiences, inclusive of executive leadership & the C-suite
• Strong project planning, time management, and collaboration skills
• Deep understanding of business goals and outcomes by leveraging data analytics, user testing, and research to inform and validate design decisions

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $140,000-$175,000 Base + Bonus + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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Important Notice: Emails from Housecall Pro will come only from a @housecallpro.com address. We will never conduct interviews over Microsoft Teams, request personal banking information, or ask for any personal or sensitive information outside of our official recruitment process. If you receive any suspicious communications, please notify us immediately.