Director, Product & Customer Experience | Education

At RV Education (EDU), we believe in the power of online learning to create opportunities and transform lives. In partnership with over 300 colleges and universities, we help individuals make smart educational decisions that meet their needs and career aspirations. Our trusted brands like BestColleges serve over 90 million unique annual visitors with educational resources and advice.

Red Ventures is seeking a Consumer Experience Director to join our Education team. Utilizing data, you’ll develop informed points of view and define KPIs to measure the success of our business. You’ll work closely with our supporting teams such as Creative and Tech to scope deliverables and sequence roadmaps that will bring your team's vision to life. 

RV EDU is proudly headquartered in San Juan, Puerto Rico, and is dedicated to cultivating local talent and driving economic development on the island. While many of our roles are located in Puerto Rico, some are also located at RV’s main campus south of Charlotte, NC, or are remote-based.

This role requires a hybrid schedule and will be based out of our San Juan, Puerto Rico or South Charlotte area office, with in-office Monday-Thursday and fully remote work on Fridays each week.

We believe that diverse, inclusive teams are better teams. Think of the bullets below as guidelines: If you only partially meet the qualifications on this posting, we encourage you to apply anyway!

What You'll Do

• Contribute critical thinking and challenge the status quo as an influential member of the Education team
• Lead and develop a team of analysts to develop and implement transformative on-site testing initiatives and enhancements to the experience
• Own the business cases for new and enhanced consumer experiences, including evaluation and execution of strategy, monetization, and KPIs
• Analyze consumer, and other business data to inform your point of view and to track success
• Collaborate with other business leaders to ensure your strategy aligns with the broader goals for growth 
• Foster a culture of success, innovation, and inclusivity across your team

What We're Looking For

• 5+ years of business experience in a highly quantitative and analytical environment, preferably product digital development or onsite experience
• Track record of developing and executing business cases and products that consider business strategy, consumer needs, feasibility, time to launch, economics, ROI, competition, and more
• Comfortable utilizing data to make real-time decisions
• A motivational team leader with a demonstrated ability to manage and develop junior and mid-level analytical talent focused on product innovation
• Strong bias towards action; eager to drive initiatives forward autonomously, seeking feedback as the need arises and leveraging resources (directly and indirectly)
• Comfortable in a fast-paced and often changing environment, with an inclination to learn new skills to solve new problems
• An influential communicator across senior executives, leadership peers and your direct team
• Demonstrated ability to exhibit servant leadership by consistently making direct contributions; ability to operate at both strategic and execution levels
• Passionate about understanding customer behavior and enhancing the quality of digital interactions and product lifecycle

Compensation

• Compensation Range: $130,000.00 - $210,000.00*
  *Note actual salary is based on qualifications and experience

Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements.

• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are

Founded in 2000, Red Ventures (RV) is home to a diverse portfolio of industry-leading brands and businesses, strategic partnerships and proprietary technology – including Bankrate, Lonely Planet, CNET, The Points Guy, BestColleges and more. Together, RV helps millions of people worldwide make life’s most important decisions, accelerates digital adaptation, and innovates the online consumer experience by improving every step of the consumer journey – from first discovery of information, throughout the decision-making process, to transactions. Headquartered south of Charlotte, NC, Red Ventures employs thousands of people across the US and Puerto Rico, with international offices in the UK and Brazil. For more information, visit https://redventures.com and follow @RedVentures on social platforms.

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.

Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. 

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected]. 

If you are based in California, we encourage you to read this important information for California residents linked here.