Director, People Program Management

About the Role

Reporting to the Chief People Officer, the Director People Program Management will lead an agile team dedicated to the implementation of innovative and scalable People products and services. This pivotal role will ensure the successful deployment and ongoing success of these initiatives through customized project management, change management, and communication strategies. As a critical leader on the People Leadership Team, you will transform the delivery of People products and services into a strategic advantage for Chime by ensuring the most important moments along the Chimer lifecycle deliver outsized value and impact.

The base salary offered for this role and level of experience will begin at $168,570.00 and up to $238,900.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Key Responsibilities:

• Strategic Intake and Demand Shaping: Lead the strategic intake process for People initiatives, ensuring alignment with business priorities and organizational goals. Collaborate with senior leaders to identify and prioritize key People projects and services, shaping demand by understanding business needs and forecasting future requirements. Develop frameworks to assess and prioritize requests, ensuring that resources are allocated effectively and that high-impact initiatives are executed efficiently.
• Project Management: Oversee the deployment of People initiatives across all product areas, utilizing scalable delivery strategies to drive adoption and enhance Chimer satisfaction.
• Portfolio Management: Manage a portfolio of People projects and initiatives, ensuring alignment with strategic objectives, resource allocation, and timely execution.
• Performance Monitoring: Establish and track KPIs and OKRs to measure the impact and success of People products and services, identifying areas for improvement and scaling successful initiatives.
• Change Management: Develop and implement customized change management and communication plans in collaboration with People Product Leads and functional leaders, ensuring smooth transitions and high adoption rates.
• HR Mergers & Acquisitions (M&A): Lead HR M&A activities, including due diligence, integration planning, and execution to ensure seamless transitions and alignment with Chime's People strategies.
• Continuous Improvement: Facilitate feedback loops to assess the impact of changes on People product areas, identifying opportunities for continuous improvement and innovation.
• Team Development: Build and lead a high-performing team, fostering a culture of excellence, innovation, and continuous improvement through scalable systems and processes.
• Cross-Functional Collaboration: Partner with stakeholders across the organization to develop solutions to complex business challenges, driving alignment and achieving strategic objectives.

Preferred Qualifications:

• Experience: 10+ years in strategy, operations, commercial go-to-market/deployment, large-scale business and organizational transformation, management consulting, organizational change management, and HR M&A.
• Relationship Management: Proven ability to build and maintain relationships with diverse stakeholders, adapting approaches to meet varying needs within a complex business environment.
• Strategic and Operational Skills: Demonstrated ability to think strategically and translate strategies into actionable operational plans with minimal oversight.
• Project and Portfolio Management Expertise: Extensive experience leading global, cross-functional projects and managing portfolios, with a track record of successful implementations.
• HR M&A Expertise: Experience in leading HR M&A activities, including due diligence, integration planning, and execution.
• Business Acumen: Strong understanding of business functions and their interdependencies, with a keen ability to drive cross-functional initiatives.
• Detail Orientation: Exceptional attention to detail and ability to manage multiple initiatives simultaneously, ensuring timely and high-quality outcomes.
• Communication Skills: Excellent oral and written communication skills, capable of presenting information clearly and persuasively to diverse audiences.
• Team Leadership: Proven ability to attract, develop, and retain a diverse and high-performing team, fostering an inclusive and collaborative culture.

A little about us

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. 

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.

So far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. 

We’re uniting everyday people to unlock their financial progress—will you join us? 

*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.

What we offer

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Take Care of Yourself Days 
• 🫂 1% of your time off to support local community organizations of your choice
• 🧠 Mental health support with therapy and coaching through Modern Health
• 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents
• 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. 

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. 

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