About the team:
Reporting to the Senior Director, Global Operations Excellence & Continuous Improvement, the Director of Operations Product & Process will lead a high-performing team responsible for building and optimizing our end-to-end global operations across Supplier, Logistics and Transportation, Fulfillment Center (FC), Retail, and Studio functions, inclusive of all relevant systems, processes, and data captures at a transaction level. The incumbent is responsible for shaping Global Operations and Technology at SSENSE to drive a three-year roadmap enabling strategic initiatives across the company, inclusive of Customer Experience, Merchandising, Marketing, and Finance. The incumbent will partner directly with Supply Chain Engineering leadership to design, develop, and deploy holistic operational solutions to deliver a best-in-class experience for SSENSE customers.
Why join us:
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Operational Strategy & Design: Lead the design, implementation, and improvement of SSENSE's global operations, including technology, processes, and partnerships, to achieve world-class standards and business outcomes.
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Technology & Systems: Oversee the selection, implementation, and optimization of all operational technology systems (OMS, WMS, etc.), ensuring they are scalable, reliable, and integrated.
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People Leadership & Coaching: Build and manage a high-performing team, fostering a culture of data-driven decision-making, accountability, and continuous improvement.
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Collaboration & Communication: Work cross-functionally with various departments (Supply Chain Engineering, Operations, Commercial) to align on priorities, drive strategic initiatives, and ensure successful project implementation.
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Performance & Optimization: Establish and monitor key performance indicators (KPIs), drive cost efficiency programs, and manage risks to ensure operational excellence and achieve business targets.
How To Excel In This Role:
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Education & Experience: Bachelor's degree in a relevant field (Supply Chain, Engineering, etc.) with a Master's degree preferred; 10+ years of experience in e-commerce operations, logistics, or engineering with a focus on continuous improvement and technology solutions.
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Leadership & Teamwork: Proven ability to lead and manage high-performing teams (7+ years of experience) within a fast-paced, global environment.
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Technical Skills: Strong understanding of operational technology systems (WMS, OMS, etc.) and experience with data analytics and process optimization.
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Problem-Solving & Communication: Excellent analytical and problem-solving skills with a demonstrated ability to communicate effectively (verbal and written) and drive change management initiatives.
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Industry Knowledge: Experience in a high-growth e-commerce environment and knowledge of agile methodologies are preferred; Six Sigma or PMP certifications are assets.
What Sets You apart:
Ability to define a holistic operations solution strategy across product, process, equipment/automation, and data, and drive a team to deliver on their potential
Ability to simplify complexity and work in a highly dynamic and fast-paced environment
Strong interpersonal skills with a natural ability to build relationships and influence stakeholders
Strong business acumen, entrepreneurial drive, and technical understanding
Highly analytical and detail oriented
Perks And Benefits:
- Extended health and dental benefits, including comprehensive mental health programs and coverage
- Parental top up program
- Generous Employee Discount
- Access to telemedicine and employee and family assistance program
- Savings and retirement plan matching contributions
- Gender Affirmation Coverage
- Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology
SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!
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