Director of Technology Operations - Corporate

*For internal WPP employees, we welcome applications from all regions*

Why we're hiring:

WPP is at the forefront of the marketing and advertising industry's largest transformation. Our Global CIO is leading a significant evolution of our Enterprise Technology capabilities, bringing together over 2,500 technology professionals into an integrated global team. This team will play a crucial role in enabling the ongoing transformation of our agencies and functions.

As Director of Technology Operations, you will have end-to-end accountabilities for all aspects of technology infrastructure and operations within our Corporate cluster. You will lead agile teams to deliver and maintain exceptional technology services and solutions, while supporting WPP's broader ET transformation programs.

What you'll be doing:

• Develop and execute a compelling ET operations strategy for our Corporate cluster, ensuring alignment with WPP's overarching Technology Operations and ET strategy.
• Collaborate with the Corporate CIO and leadership team to translate business priorities into impactful ET initiatives.
• Identify and promote technology opportunities that optimize business processes, enhance efficiency, and drive innovation.
• Manage the Tech Ops budget to ensure strategic resource allocation and cost-effectiveness.
• Oversee the day-to-day operations of all technology functions within the Corporate cluster, including cloud services, infrastructure, network operations, and overall support.
• Deliver secure, reliable, and high-quality technology services, ensuring all services consistently meet or exceed defined SLAs and performance targets.
• Proactively lead improvement initiatives to optimize service quality while reducing overall costs.
• Lead and inspire a team of talented technology professionals within the cluster, fostering a culture of collaboration, accountability, and high performance.
• Set clear goals, provide direction, and empower team members to reach their full potential.
• Mentor and coach your team to develop their technical skills and leadership capabilities.
• Build and maintain strong relationships with key stakeholders, including business leaders, ET colleagues, and external vendors.
• Provide regular updates on ET operations, projects, and initiatives.
• Proactively manage stakeholder expectations, ensuring their needs are met efficiently and effectively.
• Clearly define individual and shared accountabilities within our matrixed environment.

What you'll need:

• Extensive experience in infrastructure and service management, with a proven track record of leading agile teams to deliver solutions for small, mid-sized, and enterprise-level customers. This includes experience with distributed systems, connectivity, and cloud services.
• Exceptional relationship-building, collaboration, and influencing skills, with the ability to effectively operate within a matrix organization and communicate effectively with CxO-level stakeholders, both within and outside of ET.
• Proven ability to manage and motivate teams in a matrixed environment, including experience with onshore, offshore, and third-party delivery models.
• Strong financial and commercial acumen, with the ability to translate financial data into actionable business insights and recommendations.
• Excellent decision-making, problem-solving, lateral thinking, and analytical skills.
• A strategic mindset combined with a strong operational background, demonstrating a deep understanding of IT infrastructure and service delivery.
• In-depth knowledge of IT infrastructure components, including servers, networks, storage, databases, and cloud technologies.
• Strong understanding of IT service management frameworks.

Who you are:

You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are accepting: of new ideas, new partnerships, new ways of working.

You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.

You're extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.

What we'll give you:

Passionate, inspired people – We promote a culture of people that do extraordinary work.

Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.

Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?