Location: We are flexible! Come and join us either in London, Madrid, Barcelona or Dublin
The Director of Supply Operations role is responsible for defining the strategy, objectives, roadmap and activities of the Supply Operations and Quality of Service teams to ensure coordinated and effective delivery of our supply side KPIs across all FREENOW markets.
Reporting to the VP Central Operations, the role will require strong leadership and management across local and central teams and will need to balance process improvements and configuration optimisation on an on-going basis.
YOUR DAILY ADVENTURES WILL INCLUDE:
- Ownership of primary supply side KPIs - Active Drivers and Supply Hours. Driver Earnings KPI managed in conjunction with other central teams.
- Ownership of primary QoS KPIs including Driver Behaviour/Ratings, Driver Acceptance Rate, Driver Cancellation Rate and Completion Rate.
- Working with central and local teams to ensure that QoS and supply KPis are optimally balanced to maximise marketplace health.
- Ensure local market QoS KPIs, initiatives and processes are implemented in line with central design guidance, fostering relationships between central and local teams to ensure the delivery of scalable QoS solutions, best practices deployment and knowledge transfer.
- Overall ownership of driver segmentation and driver value proposition delivery.
- Responsibility for delivery of New Active Driver and activation funnel KPIs, all supply engagement KPIs (Driver Churn, Reactivation and NPS) and EV Transition targets.
- Lead project management roadmap of the area, defining main axes, lines of actions and initiatives, ensuring an efficient allocation of resources, identifying risks and deploying the necessary actions to mitigate them.
- Promote the alignment of the central initiatives to the local reality in each FREENOW market, fostering relationships between central and local teams, to ensure best practices deployment and knowledge transfer.
TO BE SUCCESSFUL IN THIS ROLE:
- Primary business degree or equivalent, Masters degree is a bonus.
- 5+ years in a leadership position in a platform business (ideally in the ride hailing industry)
- 10+ years of experience in Operations
- Experience from other relevant service industries is beneficial.
- Track record of delivering highly effective, efficient and scalable management processes and tools.
- Fluent English and, ideally, one additional language.
- Project management experience.
- Analytical skills with a track record of data driven decision making..
- Commercial acumen.
- Ability to effectively engage with all levels within the organisation.
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements
- Sabbatical & special leave policies
- Birthday, 24th + 31st December off
- Short term EU work policy
- Employee assistance program
Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
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